IT Technician I

POSITION SUMMARY: Ensure systems run efficiently and securely, requiring strong problem-solving skills and technical expertise.

ESSENTIAL DUTIES:

• Responsible for assisting in the support and service of Cliff Castle Casino’s IT infrastructure systems’ needs.
• Will provide timely MIS service to Cliff Castle Casino's End Users.
• Build and install computers as needed.
• Perform regular maintenance on computers as required per schedules.
• Complete daily work duty detail log
• Pull and install data/audio/video lines as needed.
• Perform other duties as assigned.

QUALIFICATIONS (Indicate if Qualification is Required or Preferred):

Opportunities for Internships, Apprenticeships, and Coordinated Work Study programs may be available in lieu of formal education and work experience requirements for this position for enrolled members of the Yavapai-Apache Nation.

• Required Education: HS Diploma Preferred Education: 2yr Degree
• Work Experience:
  • Two (2) years as an IT Technician
• Knowledge, Skills, and Abilities:
  • Must possess excellent communication (written and verbal) skills, organizational, and planning skills.
  • Must be able to work effectively in a fast-paced, high-stress environment.
  • Ability to diagnose basic electronic problems in equipment such as: computers, monitors, data lines, sound systems, phones and printers.
• Professional Licenses & Certifications Requirements:
  • Valid certification in at least one of the following: Network+ or Cisco Network Systems.
• Must be 18+ years old and be available for all shifts, including weekends and holidays.
• Must be eligible to work in the U.S. and pass a drug test and background check for an AZ Gaming License.
• Must adhere to all Cliff Castle Casino Hotel policies and procedures.
• Must be committed to providing exceptional guest service through a welcoming, friendly, and professional environment. Aim to exceed guest expectations with attentive, personalized service and prompt responses and resolution.