IT Technician II

Job duties:

• Primary responsibility will be IT helpdesk Tier 1,2: onsite and remote support to hotel employees about hardware, software, network, and network devices connectivity.

• Ensure PC communication and connectivity to LAN/WAN, including connectivity to servers, printers, and the Internet.

• Computer imaging, deployment and maintain user workstations with the latest software patches and anti-virus and anti-malware definitions.

• Maintain accurate inventory and reporting of all hardware and software assets.

• Support hotel/franchise software or hardware refresh, PC replacement, brand conversion, take-over & installation projects.

• Respond to systems-related problems, and coordinate with vendors in setup and maintaining interfaces between hotels’ property management system, internet service, telephone, TV Services, credit card, and Point-Of-Sales.

• Plan, prioritize, organize and complete work to meet established assignments and objectives.

• Adhere to normal business hours, with flexibility for after hours and/or weekend support the properties for fixing system or network’s issue.

Job Requirements: ‪

• Minimum 3 Years of Experience in IT Support role.

• Active Directory Installation, Configuration, Management, and Troubleshooting

• Experience with configuring Access Point, Firewalls/Routers (Cisco, Sonicwall, etc.)

• A core understanding of VLAN's, routing, and Layer 3 switching.

• Proficiency with Windows Operating Systems with 3+ years of Desktop Support experience with Windows 7, Windows 10, MS Office, remote support applications.

• Virtualization experience: VMWare and/or Hyper-V.

• Must be familiar with troubleshooting Microsoft Office 365, Exchange online with configuring Outlook desktop/web application.

• Network troubleshooting skills with LAN, WAN and Internet Connectivity.

• Knowledge of Spyware / adware removal tools / antivirus programs.

Education:

• Associate’s level degree or higher in Information Technology, Computer Information Systems, or IT related field. Bachelor’s degree preferred.
• IT related certification (CompTIA A+, MCP, Network +, etc.) preferred.
• CCNA required

Job Type: Full-time

Pay: From $28.00 per hour

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Ability to Commute:

• Walnut, CA 91789 (Required)

Ability to Relocate:

• Walnut, CA 91789: Relocate before starting work (Required)

Work Location: In person