IT Technician - Level 1

Brooks is a well-established, family-owned Australian business with more than 45 years of experience. With branches across Australia and a hire fleet of more than 5,000 pieces of machinery, Brooks Hire is one of Australia’s largest privately owned hire companies.

We are committed to providing great service to our customers while maintaining the values that have supported our business for more than four decades.

We are currently seeking a motivated and customer-focused IT Technician – Level 1 to join our IT team, based at our Kewdale branch.

About the role

As an IT Technician – Level 1, you will be the first point of contact for our employees requiring technical support. You will provide both remote and onsite assistance across the Brooks Group, helping users resolve day-to-day technology issues and ensuring our IT services continue to run smoothly.

Key responsibilities will include, but are not limited to:

• Provide first-level technical support via phone, email and the service desk system
• Provide remote and onsite IT support across all areas of the business
• Set up, configure and deploy desktop computers, mobile devices, peripherals and other IT hardware
• Install, configure and support software and applications
• Manage, monitor and update service desk tickets, ensuring issues are followed through to resolution
• Escalate more complex technical issues to the appropriate IT team member or external provider
• Keep users informed of the progress and status of their requests
• Assist with maintaining IT systems, equipment and documentation
• Identify opportunities to improve IT processes, procedures and user experience
• Maintain accurate technical support documentation and knowledge resources
• Assist with the procurement and management of IT hardware, software, stationery and other technology-related items

About you

We are looking for someone who enjoys helping people, solving problems and working in a fast-paced environment.

To be successful in this role, you will have:

• At least 1 year’s experience in a Help Desk, Service Desk, IT Support or similar customer-focused role
• Strong verbal and written communication skills with a genuine customer-service mindset
• A good understanding of computers, mobile devices, software and common IT systems
• Strong problem-solving skills and attention to detail
• The ability to prioritise and manage multiple requests at the same time
• The ability to work independently while also contributing positively to a team
• A proactive approach and willingness to learn
• A current WA Driver’s Licence
• Full working rights in Australia

What we offer

• Great career development and progression opportunities
• The opportunity to work across a diverse and growing Australian business
• Onsite parking
• A friendly and supportive team environment & Employee Assistance Program
• Stability and security with an established family-owned business
• The opportunity to build your IT career within a hands-on, varied role

If you are looking to take the next step in your IT career and want to join a growing Australian business where no two days are the same, we would love to hear from you.

Brooks Hire is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.