It Technician Maintenance

Job Summary

We are looking for an IT Technician to provide technical support for hardware, software, network, and end-user issues. The ideal candidate should have a basic understanding of Windows operating systems, hardware troubleshooting, networking, Active Directory, and IT support processes.

Key Responsibilities

• Provide L1/L2 technical support to end users for hardware and software issues.
• Troubleshoot desktops, laptops, printers, peripherals, and other IT equipment.
• Install, configure, and maintain Windows operating systems and applications.
• Diagnose and resolve issues related to Windows, hardware, software, and connectivity.
• Perform basic troubleshooting of TCP/IP, DNS, DHCP, and network connectivity issues.
• Create, manage, and troubleshoot user accounts in Active Directory.
• Assist with password resets, account unlocks, access requests, and group membership.
• Support Microsoft 365 / Office 365 applications and user issues.
• Troubleshoot VPN and remote-access connectivity issues.
• Monitor and respond to IT support tickets within defined SLAs.
• Escalate complex technical issues to the appropriate support teams.
• Maintain accurate documentation of incidents, troubleshooting steps, and resolutions.
• Assist with IT asset management, inventory, and equipment deployment.
• Provide remote and on-site technical support as required.

Required Skills

• Basic knowledge of Windows 10/11.
• Hands-on knowledge of hardware and software troubleshooting.
• Basic understanding of Active Directory.
• Knowledge of TCP/IP, DNS, and DHCP.
• Basic understanding of Microsoft 365 / Office 365.
• Knowledge of VPN and remote-support tools.
• Basic understanding of IT ticketing / ITSM tools.
• Good troubleshooting and problem-solving skills.
• Good communication and customer-service skills.

Good to Have

• Experience with ServiceNow or other ITSM/ticketing tools.
• Knowledge of Windows Server fundamentals.
• Basic networking knowledge.
• CompTIA A+, Network+, or relevant IT certifications.
• Experience supporting printers, scanners, and other peripherals.

Education

Bachelor's degree or diploma in Computer Science, Information Technology, Electronics, or a related field.