IT Telco Associate

Key Responsibilities

• Manage and update telecom databases for phone lines, SIM cards, wireless routers, and data links
• Process and track telecom service requests (voice, mobile, DSL, IPVPN, MPLS, DIA, and other connectivity services)
• Coordinate with vendors regarding activations, migrations, porting, and billing concerns
• Validate subscription billing and maintain proper documentation and records
• Monitor telecom-related issues and provide regular reports and updates to stakeholders

Qualifications

• Bachelor's degree in Information Technology, Business Administration, Communications, or a related field
• 1–2 years of experience in telecom administration, billing, or IT clerical support
• Proficient in Microsoft Excel and report preparation
• Strong organizational, documentation, and coordination skills
• Familiarity with telecom services such as DSL, IPVPN, MPLS, and DIA is an advantage