IT Trainee

Trainee (IT Service)

1 Year Contract (Third Party Payroll)

Roles and Responsibilities

Install, configure, and troubleshoot desktop hardware, printers (local and network), peripheral devices, iPads, iPhones, and Android devices.

• Manage IT assets for employees using the designated asset management tool.
• Create and maintain folders on file shares, including access and permission management.
• Assist users with Outlook email configuration and resolve Microsoft Officerelated issues.
• Log, track, and resolve incidents and service requests using the IT ticketing tool, escalating as required.
• Coordinate with hardware vendors (e.g., Dell, Lenovo) for warranty, repairs, and replacements.
• Provide logistical support for onboarding, including setup and distribution of new computers and peripherals.
• Handle inbound user calls and provide firstlevel IT support in a timely and professional manner.

Competencies

• Act as the first point of contact for IT support, ensuring timely and effective issue resolution.
• Appropriately diagnose issues and escalate unresolved cases per defined support processes.
• Guide users through troubleshooting with a clear, professional, and customerfocused approach.
• Collaborate with Global IT Operations to resolve known and escalated issues.
• Demonstrate a strong service mindset, ownership, and accountability.
• Deliver highquality customer service and consistently meet user expectations.
• Support continuous improvement of help desk procedures and documentation.
• Working knowledge of Microsoft O365 and SCCM is an advantage.
• Willingness to work in an 185 rotational shift model with strict shift adherence.
• Maintain punctuality and proactively plan leaves to ensure service continuity.
• Strong English communication and clientfacing skills.

Desired Candidate Profile

• 0-2 year of experience in IT, can be a freelancer with higher experience, should be willing to join as Trainee. (freshers welcome).
• Bachelor's degree in Any Specialization (B.C.A., B.Tech / B.E.).
• Strong knowledge of Windows operating systems and basic networking concepts.
• Excellent communication skills for effective user interaction.