IT Trainer – IT Support & Troubleshooting

About the role

This is an instructor-led and hands-on IT troubleshooting training role. You will teach structured troubleshooting, problem analysis and root-cause identification to learners, demonstrating practical troubleshooting across Windows, computer hardware, software, printers and peripheral devices.

Key responsibilities

• Conduct instructor-led and hands-on IT troubleshooting training
• Teach structured troubleshooting, problem analysis and root-cause identification
• Demonstrate troubleshooting of Windows, computer hardware, software, printers and peripheral devices
• Guide learners through LAN, Wi-Fi and basic IP connectivity troubleshooting
• Conduct practical troubleshooting of Microsoft 365 applications, including Outlook, Teams, Word, Excel and PowerPoint
• Cover common browser, file-access, password, authentication and MFA issues
• Guide learners in recognising phishing, suspicious emails and potential malware indicators
• Facilitate practical troubleshooting scenarios and problem-solving exercises
• Teach proper incident documentation and when to resolve or escalate issues to IT support
• Provide clear technical explanations suitable for learners with limited technical backgrounds

About you

• Diploma or Degree in Information Technology, Computer Science, Information Systems, Computer Engineering, Networking or related discipline
• Relevant hands-on experience in IT support, desktop support, end-user support, technical support or IT systems
• Good knowledge of Windows hardware and software troubleshooting
• Practical knowledge of LAN, Wi-Fi and basic network/IP troubleshooting
• Familiar with Microsoft 365, particularly Outlook, Teams, Word, Excel and PowerPoint
• Understanding of common authentication, MFA and basic cybersecurity-related issues
• Strong troubleshooting, analytical and problem-solving skills
• Able to explain technical concepts clearly to non-technical users
• Confident in conducting demonstrations and hands-on practical exercises
• Good communication, presentation and facilitation skills