IT User Desk Analyst

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• IT User Desk Analyst
• Posted: 10/6/2026

Job ID#: 472

Category: Information Technology

Job Description Who We Are HaloMD specializes in Independent Dispute Resolution (IDR) through The No Surprises Act and state regulations for out-of-network healthcare providers, leveraging advanced technology and deep industry expertise to secure optimized reimbursements.

Job Overview The IT User Desk Analyst provides end user support for user's technical and application issues while also supporting the IT Infrastructure and Systems team as necessary. This is a hybrid role - 3 days per week in our Dallas, TX office. Responsibilities

• Provide technical support for workstations, applications, desk phones, mobile devices, printers, A/V equipment, servers and other IT related systems
• Create and manage user accounts and access
• Perform Office 365 and network administration
• Assist in IT Asset Management to ensure accurate inventory records
• Open and track tickets, prioritize, follow up on service requests, and escalate as necessary
• Create knowledge base articles, checklists, procedures and end-user training

Requirements

• High School Diploma is required; Bachelor's degree is preferred
• 2+ years of experience is required
• Strong customer service and troubleshooting skills
• Ability to communicate technical information, both verbal and written to a wide range of end-users

Preferred Skills

• Strong knowledge of Office 365 Administration, Microsoft Office and Active Directory
• Exchange Server/ Exchange Online
• Networking - Router, Switch, Firewall, AP etc.
• Mobile Device Management
• AV Equipment/Video Conferencing Solutions
• Windows OS, MAC OS, iOS, Android

Perks & Benefits

• Hybrid - Must be on-site 3 days per week in office and 2 days per week remote
• Multiple medical plan options
• Health Savings Account with company contributions
• Dental & vision coverage for you and your dependents
• 401k with Company match
• Vacation, sick time & Company paid holidays
• Company wellbeing program with health insurance incentives

What's Next? If you're ready to bring your skills and passion to our growing team, we want to hear from you! Apply today and help us create a future where success is the standard.

It is the policy of HaloMD not to discriminate against any applicant for employment, or any employee because of age, color, sex, disability, national origin, race, religion, or veteran status.

This employer participates in E-Verify to confirm the identity and employment eligibility of all new hires. Form I-9 information will be submitted to E-Verify for verification. If E-Verify cannot confirm your eligibility, you will be given written instructions and an opportunity to contact DHS or SSA to resolve the issue before any action is taken.

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