Italian Speaker

• Manage inbound queries from Italian-speaking customers via phone, email, live chat, or social media.
• Troubleshoot technical issues or general order management concerns with high empathy and clarity.
• Log customer interactions accurately within the corporate CRM system (e.g., Salesforce, Zendesk).
• Escalate complex technical bugs or complaints to the appropriate internal tier-2 engineering or management teams.
• Language Skills: Near-native or C1/C2 level fluency in spoken and written Italian; professional working proficiency in English.

Requirements:

• Language Skills: Near-native or C1/C2 level fluency in spoken and written Italian; professional working proficiency in English.
• Experience: 1–3 years in a customer-centric role or call center environment preferred.
• Education: High school diploma required; Bachelor's degree preferred.
• Technical Aptitude: Familiarity with modern ticketing software, Microsoft Office, and Google Workspace tools

Pay: Rs80,000.00 - Rs120,000.00 per month

Work Location: Remote