Italy Delivery Manager / Implementation Manager / Onboarding Manager

What this role is The Italy Delivery Manager is the primary operational contact between Smartway's French expert teams (Morgan, Augustine) and our Italian clients .

This is not a commercial role: it is a delivery and project management role, focused on making deployments run smoothly and ensuring client teams adopt the solution effectively.

Core missions 🗂 Project management - Own the deployment planning and follow-up for all Italian accounts.

Coordinate between client stakeholders (store managers, HQ project teams, IT) and Smartway's internal teams
Prepare and run the weekly operational committee (COMOP) with the client -
Track open issues, escalate blockers, and ensure timely resolution

🔧 Support & facilitate technical integration - Act as the bridge between the client's IT/data teams and Smartway's technical team -
Not expected to code or develop, expected to understand data flows, manage integration timelines, and ensure both sides are aligned - Work in close coordination with our integration PM experts.

🏪 Store onboarding & kick-off - Organise and run store kick-offs (in person when required) - Ensure store teams are trained and adopt the solution correctly - Build relationships with store managers and department heads - Flag adoption issues early and propose corrective actions 📩 Client communication & escalation - First point of contact for day-to-day client questions (product, integration, process) - Knows when to escalate to Manola (commercial/strategic) or to Florian (Smartway delivery) ---

What this role is NOT - Not a commercial role — no upsell, no contract negotiation, no strategic HQ relationship (→ Manola) - Not a technical developer — no coding required - Not a support agent — store support in run phase is handled by the client's own teams ---

Profile - Fluent in Italian (mandatory) and English (working level); French is a plus .
Experience in SaaS deployment, digital transformation, or retail project management Comfortable working autonomously with limited supervision
Willing to travel regularly across Italy for store visits -
Freelance / consultant model, ~2 days/week to start