ITAM Analyst 1

ITAM Analyst I

Responsibilities

• Provide administrative and operational support to the IT Asset Management (ITAM) / Software Asset Management (SAM) team.
• Maintain accurate records and databases of software licenses, warranties, service agreements, and related documentation.
• Support tracking and monitoring of software licensing compliance and supplier entitlements.
• Assist in documenting software purchase requests and ensure completed entitlement records are properly submitted to the ITAM Entitlements team.
• Support reconciliation activities to ensure accuracy of software and hardware assets purchased and inventoried.
• Assist with financial administrative tasks including purchase order processing, credit card reconciliation, and cost center coding within financial systems.
• Process pre-approved renewals and quotes as required (administrative in nature; training will be provided).
• Respond to user email queries related to ITAM activities and software licensing concerns.
• Update and maintain accurate records in systems such as ServiceNow and other SAM tools.
• Act as a liaison between the LNRSG team and the Manila Entitlements team to ensure alignment and proper documentation flow.
• Identify and suggest process improvements to enhance operational efficiency and compliance.
• Perform other related duties as assigned.

Qualifications

• Bachelor’s degree in Business, Information Technology, Procurement, Operations, or a related field.
• 1–2 years of experience in IT Asset Management (ITAM), Software Asset Management (SAM), procurement support, IT operations, or related administrative functions.
• Basic understanding of asset life-cycle management, software licensing, and compliance principles.
• Working knowledge of procurement processes and asset management best practices.
• Familiarity with reconciling software licenses, maintenance terms, and deployment records.
• Experience with ITAM/SAM tools such as ServiceNow, Oracle Fusion, or similar enterprise systems is an advantage.
• Strong analytical and problem-solving skills with high attention to detail and accuracy.
• Excellent verbal and written communication skills in English.
• Self-motivated and able to work independently with minimal supervision.
• Strong organizational and time management skills with the ability to prioritize tasks effectively.