ITC Associate Manager

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com.

As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.

Job Function:

Finance

Job Sub Function:

AP/AR

Job Category:

Professional

All Job Posting Locations:

North Ryde, New South Wales, Australia

Job Description:

The I2C Associate Manager (Collections) is accountable for end‑to‑end service delivery within the Invoice‑to‑Cash Collections and Dispute process for ANZ market cross all sectors, as part of J&J Global Services Finance. This role owns complex, strategic customer portfolios, drives sustainable cash outcomes through sound risk management, and customer‑centric collections strategies. This role reports to the I2C Manager.

Key Responsibilities:

1. Be compliant with applicable laws and regulations, and follow guidelines in the J&J Credo

2. Maintain Operational Excellence

• Strategic Portfolio Ownership & Market Engagement
• Cross‑Functional Engagement & Enterprise Alignment
• Compliance, Governance & Risk Accountability

Qualifications:

Education

• Bachelor’s degree or equivalent is required, preferably in Accounting or Finance or related business discipline.
• CPA, CMA, MBA or other relevant professional certifications are preferred.

Experience & Background   

• More than 6 years of relevant work experience, preferably in Finance, Invoice‑to‑Cash operations.
• Strong background in Finance, AR processes, and compliance requirements.
• Proven experience across the end‑to‑end Invoice‑to‑Cash process (ex. Cash Application, Credit, Collections, Dispute Management); with demonstrated depth in Collections & Dispute Management and experience in complex, high-value, high-risk customer portfolios
• Experience in healthcare industry is an advantage

Skills & Competencies

• Advanced negotiation and stakeholder management skills.
• Strong risk assessment, and decision‑making capability.
• Ability to influence cross‑functional partners and drive enterprise-wide alignment.

Required Skills:

Preferred Skills:

Accounting, Accounts Payable (AP), Accounts Receivable (AR), Analytical Reasoning, Budget Management, Cash Flow Management, Collaboration, Collections, Communication, Critical Thinking, Financial Analysis, Financial Competence, Financial Recordkeeping, Financial Reports, Financial Risk Management (FRM), Multi Currency Accounting, Proactive Behavior, Problem Solving