ITC Representative

Essential Functions & Responsibilities:

• Engages with members through live video to complete transactions including deposits, withdrawals, transfers, and payments.
• Guides members through ITM features and educates them on self-service options.
• Reviews checks for accuracy and legitimacy and releases or extends holds as needed within established limits.
• Processes mobile deposits and basic adjustments following set procedures.
• Supports balancing and verification of ATM/ITM transactions under supervision.
• Creates and updates Salesforce cases for follow-up, reversals, and adjustments.
• Communicates effectively with other departments to resolve member issues and ensure accuracy in records.
• Protects member information by adhering to all security, compliance, and confidentiality procedures.
• Maintains a member-first mindset, demonstrating professionalism and consistency in service delivery.
• Completes all training as required.
• Performs other duties as assigned.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.