iTero Field Service Support

Department: Operations

Location: APAC-India-Chennai

Description

Align Technology is a global medical device company with industry-leading innovative products such as Invisalign clear aligners, iTero Intraoral scanners, and OrthoCAD digital services that help dental professionals achieve the clinical results they expect and deliver effective, cutting-edge dental options to their patients

Align Technology has always set the bar for leadership and change in our industry by constantly innovating to bring new and better solutions to doctors and their patients

In 1999, Align Technology pioneered the invisible orthodontics market with the introduction of the Invisalign system and by 2001 had manufactured one million unique clear aligners

By combining digital treatment planning and mass-customization, with shape-engineering based on biomechanical principles, we have revolutionized the orthodontic industry

Today, we've helped treat over 5 million patients with the Invisalign system and are driving the evolution in digital dentistry with the iTero Intraoral scanner ?? helping to modernize today's practices by replacing physical impressions, taking treatment planning online, and creating the potential to enable and improve almost every type of dental treatment offered

Location Chennai

Role expectations

In this role, you will?

Potential absorption, basis performance into clinical or sales division

Work timings (possible visits at 8:30am 8 PM); 6 days working (Monday to Saturday)

Instrument to be carried around (25Kgs)

Essential duties include but are not limited to the following:

Deliver Results

Responsible for working with assigned accounts and team within the organization

Provide all appropriate reporting to Manager including feedback from customers on a Daily report

Work closely with sales team to develop a high-performance team in India

Drive the Best Outcomes

Acquire and maintain detailed knowledge of the company's product-iTero

Provide training in product knowledge, selling skills, and territory management, and Align Terms and Conditions of Business

Co-operation with co-colleagues through observation during co-travel, frequent feedback and the analysis of data

Evaluate levels of customer, product and systems knowledge via in-field assessment

Provide appropriate training and field coaching as required

Build strong ethical business relationships with customers to ensure usage of our products and gain greater market share by focusing high value activity and selling,

Ensure professional dress code and attitude is maintained at all

Keep abreast of what competitors are doing; and update Marketing Manager of market intelligence and pulses in the market

Be responsible for all quality updates records and customer product feedback for India market

Perform other duties as assigned

What We're Looking For

In this role, you'll need ?

Technical Qualifications

The following skills are required:

Ability to effectively and systematically trouble-shoot and qualify issues

Ability to simply and clearly discuss technical issues with non-technical end users including customers

A good understanding of and ability to troubleshoot MS Windows Operating Systems

Non-Technical Qualifications

Must have good interpersonal skills and the ability to work cross-functionally

Ability to focus attention to detail

Ability to perform in a fast-paced, highly dynamic environment

Dynamic, optimistic, accurate, results oriented, hard-working, creative

Ability to work without constant supervision

Able to flourish in young international company experiencing significant growth (i e roll up sleeves approach and able to deal with ambiguity)

Ability to communicate effectively with people in all areas of a company is vital

Willing to reassess and reorganize when traditional solutions are not working

The incumbent should be able to work within a multi-cultural team and have superior interpersonal skills

EDUCATION And/or EXPERIENCE

Bachelor of Dental Surgery (Mandatory)

SKILLS REQUIRED: LANGUAGE SKILLS

Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals in English

Ability to actively perform both internal and external correspondence

Applicant Privacy Policies

Review our Applicant Privacy Policies for additional information

Global Diversity Statement

At Align, we believe in the power of a smile, and we know that every smile is as unique as our employees

As we grow, we are committed to building a workforce rich in diverse cultural backgrounds and life experiences, fostering a culture of open-mindedness and compassion

We live our company values by promoting healthy people and healthy communities, all with the intent of changing millions of lives, one unique smile at a time

Equal Opportunity Statement

Align Technology is an equal opportunity employer

We are committed to providing equal employment opportunities in all our practices, without regard to race, color, religion, sex, national origin, ancestry, marital status, protected veteran status, age, disability, sexual orientation, gender identity or expression, or any other legally protected category

Applicants must be legally authorized to work in the country for which they are applying, and employment eligibility will be verified as a condition of hire