iTero Field Service Support Professional

Department: Operations
Location: APAC-India
Description
About this opportunity
Align Technology is a global medical device company with industry-leading innovative products such as Invisalign clear aligners, iTero Intraoral scanners, and OrthoCAD digital services that help dental professionals achieve the clinical results they expect and deliver effective, cutting-edge dental options to their patients, Align Technology has always set the bar for leadership and change in our industry by constantly innovating to bring new and better solutions to doctors and their patients
In 1999, Align Technology pioneered the invisible orthodontics market with the introduction of the Invisalign system and by 2001 had manufactured one million unique clear aligners
By combining digital treatment planning and mass-customization, with shape-engineering based on biomechanical principles, we have revolutionized the orthodontic industry
Today, we've helped treat over 5 million patients with the Invisalign system and are driving the evolution in digital dentistry with the iTero Intraoral scanner ? helping to modernize today’s practices by replacing physical impressions, taking treatment planning online, and creating the potential to enable and improve almost every type of dental treatment offered, Location Mumbai
Role expectations
In this role, you will
Potential absorption, basis performance – into clinical or sales division, Work timings (possible visits at 8:30am 8 PM); 6 days working (Monday to Saturday)
Instrument to be carried around (10Kgs)
Essential duties include but are not limited to the following:
Deliver Results
Responsible for working with assigned accounts and team within the organization, Provide all appropriate reporting to Manager including feedback from customers on a Daily report
Work closely with sales team to develop a high-performance team in India, Drive the Best Outcomes
Acquire and maintain detailed knowledge of the company's product-iTero
Provide training in product knowledge, selling skills, and territory management, and Align Terms and Conditions of Business
Co-operation with co-colleagues through observation during co-travel, frequent feedback and the analysis of data
Evaluate levels of customer, product and systems knowledge via in-field assessment
Provide appropriate training and field coaching as required, Build strong ethical business relationships with customers to ensure usage of our products and gain greater market share by focusing high value activity and selling,
Ensure professional dress code and attitude is maintained at all
Keep abreast of what competitors are doing; and update Marketing Manager of market intelligence and pulses in the market, Be responsible for all quality updates records and customer product feedback for India market, Perform other duties as assigned
What We're Looking For
In this role, you’ll need
Technical Qualifications
The following skills are required:
Ability to effectively and systematically trouble-shoot and qualify issues, Ability to simply and clearly discuss technical issues with non-technical end users including customers, A good understanding of and ability to troubleshoot MS Windows Operating Systems, Non-Technical Qualifications
Must have good interpersonal skills and the ability to work cross-functionally, Ability to focus attention to detail, Ability to perform in a fast-paced, highly dynamic environment, Dynamic, optimistic, accurate, results oriented, hard-working, creative, Ability to work without constant supervision, Able to flourish in young international company experiencing significant growth (i
e, roll up sleeves approach and able to deal with ambiguity), Ability to communicate effectively with people in all areas of a company is vital
Willing to reassess and reorganize when traditional solutions are not working
The incumbent should be able to work within a multi-cultural team and have superior interpersonal skills, EDUCATION And/or EXPERIENCE
Bachelor of Dental Surgery (Mandatory)
SKILLS REQUIRED: LANGUAGE SKILLS
Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals in English
Ability to actively perform both internal and external correspondence, Applicant Privacy Policy
Review our Applicant Privacy Policyfor additional information, Equal Opportunity Statement
Align Technology is an equal opportunity employer
We are committed to providing equal employment opportunities in all our practices, without regard to race, color, religion, sex, national origin, ancestry, marital status, protected veteran status, age, disability, sexual orientation, gender identity or expression, or any other legally protected category
Applicants must be legally authorized to work in the country for which they are applying, and employment eligibility will be verified as a condition of hire,