IT/IS Support Technician

About the role

We are seeking an IT/IS Support Technician to join Masimo's team in Pasir Gudang, Johor. This is a full-time position that plays a crucial role in ensuring the smooth operation of our IT infrastructure and supporting our workforce with their technology needs. As an IT/IS Support Technician, you will be at the frontline of our technical support operations, providing essential assistance to end-users and maintaining the integrity of our systems and networks. This role is vital to our organisation's ability to operate efficiently and securely.

Key responsibilities

• Provide first-line technical support to end-users, responding to IT helpdesk tickets and resolving issues in a timely manner
• Troubleshoot hardware and software problems, including desktops, laptops, printers and peripherals
• Install, configure and maintain IT equipment and software applications across the organisation
• Manage user accounts, access permissions and password resets
• Perform routine system maintenance and updates to ensure optimal performance
• Document technical issues and resolutions in the IT ticketing system
• Provide IT training and guidance to end-users on software and hardware usage
• Support the installation and maintenance of network infrastructure and connectivity
• Assist with IT security measures and ensure compliance with company IT policies
• Escalate complex technical issues to senior IT staff when necessary

What we're looking for

• Proven experience as an IT Support Technician, IT Help Desk Support or similar role in a professional environment
• Strong technical knowledge of Windows and/or Mac operating systems
• Proficiency in troubleshooting hardware and software issues
• Experience with IT ticketing systems and service desk management tools
• Knowledge of networking fundamentals, including TCP/IP, DNS and DHCP
• Familiarity with enterprise software applications and systems
• Excellent communication skills with the ability to explain technical concepts to non-technical users
• Strong problem-solving abilities and attention to detail
• Ability to prioritise multiple tasks and work under pressure
• Relevant IT certifications such as CompTIA A+, Microsoft Certified Associate or equivalent qualifications are highly desirable
• A proactive approach to learning new technologies and industry best practices

What we offer

At Masimo., we are committed to supporting our employees' career development and wellbeing. We offer competitive remuneration packages, ongoing professional development opportunities and access to industry-leading training programmes. Our workplace culture emphasises collaboration, innovation and continuous improvement. We provide a supportive work environment where your contributions are valued and recognised. Additionally, we offer flexible working arrangements where applicable, comprehensive health and safety protocols, and a range of employee benefits designed to enhance your work-life balance and overall satisfaction.

About us

Masimo. is a leading global organisation committed to advancing non-invasive monitoring technologies and solutions. We are dedicated to innovation, quality and the delivery of exceptional products and services that make a meaningful difference in our industry. Our team is comprised of talented professionals who share a passion for excellence and continuous improvement. We foster a culture of collaboration, integrity and accountability, where every team member plays a vital role in achieving our mission. Masimo. is recognised for our commitment to technological advancement and our unwavering dedication to our customers and employees.

Ready to join our team? Apply now to become part of Masimo.'s growing IT support function.