ITMS Specialist

Detailed Job Description

1. Core IT & Management Systems Support

• Systems Administration: Manage, maintain, and troubleshoot internal IT hardware, local networks, servers, and cloud environments (e.g., Google Workspace, Microsoft 365, SharePoint).
• ERP & Software Oversight: Serve as the primary technical administrator for the company’s Enterprise Resource Planning (ERP) software and database systems—ensuring system stability, user access control, and data integrity.
• Cybersecurity & Data Backups: Implement data protection protocols, manage firewalls, configure antivirus software, and conduct regular routine backups of critical business and project data.

2. Technical Integration & Field Support

• Low-Voltage & IP Network Support: Assist project teams in configuring complex IP-based systems, including NVR/DVR networks, smart alarm management software, and solar PV remote monitoring platforms.
• Network Infrastructure Troubleshooting: Provide expert-level troubleshooting for network switches, routers, access points, and structured cabling diagnostics for commercial and residential installations.
• Database & Reporting Management: Generate, format, and organize analytical operational reports using MS Excel and MS Word to support upper management decision-making.

3. User Support & Documentation

• Internal Helpdesk: Provide prompt technical support to office personnel and field teams regarding hardware failures, software glitches, system access, and network connectivity.
• Standard Operating Procedures (SOPs): Draft comprehensive user guides, IT security policies, and technical documentation using MS Word.
• Operational Flexibility: Perform other duties and administrative tasks that may be assigned from time to time by management to support general operations.

Job Requirements & Qualifications

Education & Technical Skills:

• Education: Bachelor’s degree in Information Technology, Computer Science, Computer Engineering, or a related field.

• Systems & ERP Knowledge: Proven experience administering or supporting Enterprise Resource Planning (ERP) systems, database management, and cloud infrastructures.

• Networking Expertise: Strong knowledge of LAN/WAN networks, IP addressing/subnetting, VPNs, router configurations, and structured cabling logic.

• MS Office Mastery:

  • Advanced MS Excel: High proficiency in handling data management, formulas, and technical reports.
  • MS Word: Strong technical writing skills for user manuals, SOPs, and system documentation.

Experience & Personal Attributes:

• Experience: Minimum of 2–3 years of experience as an IT Specialist, Systems Administrator, or IT Infrastructure Specialist—ideally in an engineering, construction, telecommunications, or tech integration industry.
• Problem-Solving Skills: Excellent diagnostic and analytical skills to resolve network bottlenecks and software bugs under tight operational deadlines.
• Communication & Collaboration: Clear communication skills to explain technical issues to non-technical staff and coordinate with project leads.