IT/Network Administrator

<Company Overview>

PAL-CON, Ltd. is a leading innovator in gas turbine regenerators and a trusted provider of hydrovac services. Renowned for our unique manufacturing capabilities, we deliver high-quality products and services to midstream companies, power generation facilities, municipalities, and various industries. Our commitment to excellence and customer-centric approach sets us apart.

We are seeking a dynamic IT/Network Admin to join our team and support our technological infrastructure. This role offers an exciting opportunity to troubleshoot, maintain, and enhance our computer systems and networks. You will play a vital part in ensuring seamless IT operations across our organization, delivering exceptional support to our staff, and maintaining our high standards of service.

• Provide Network Infrastructure Management: IP address management; network performance; configure routing protocols and network access controls; manage and troubleshoot routers, switches, firewalls, and access points.
• Provide technical support for hardware, software, and network issues across the organization.
• Manage computer systems including desktops, laptops, and servers running Windows operating systems.
• Troubleshoot software problems related to operating systems, applications like Microsoft Office as well as our payroll (Clarity) and accounting system (SAP).
• Configure and maintain computer networking components including LAN (Local Area Network), VPN (Virtual Private Network), firewalls, and switches.
• Support IT infrastructure by assisting with hardware repairs, upgrades, and installations of computer hardware components.
• Support, maintain, and revise in-house intranet system.
• Support, maintain, and monitor in-house video security system.
• Monitor network performance and security to prevent unauthorized access or breaches.
• Document incidents and resolutions.
• Perform server and systems administration.
• Perform tasks necessary to ensure network security.
• Diagnose and resolve complex network, server, connectivity, and infrastructure issues.
• Maintain accurate records.
• Support backup, disaster recovery, and business continuity objectives.
• Recommend improvements, evaluate new technologies, analyze performance trends to identify capacity or reliability issues.
• Provide technical guidance, establish operating procedures and best practices, and lifecycle planning.

• Bachelor’s degree in IT, Computer Science, Network Engineering, or related field is preferred; equivalent professional experience will be considered.
• Hands-on, proven experience (5+ years) in providing IT/NA support with strong customer service skills - internal and external.
• Hands-on, demonstrated proficiency in computer management, hardware troubleshooting, and operating systems, including Windows.
• Knowledge of computer networking concepts such as LAN setup, VPN configuration, firewalls, and operating network devices.
• Familiarity with software troubleshooting for common applications like Microsoft Office suite.
• Ability to create programs, demonstrated experience with Coding; ability to establish reports in accounting system.
• Ability to manage help-desk-type issues efficiently.
• Ability to manage network administrative-type issues efficiently.
• Understanding of IT security practices including firewall management and network security protocols.
• Excellent communication skills with the ability to explain technical issues clearly to non-technical users.
• Must be able to prioritize effectively to manage competing demands.
• Experience in manufacturing or similar industry is a plus.

• Typical work environment includes supporting network infrastructure, servers, cloud services, end users, and business-critical systems.
• Position may be required to work after-hours occasionally and/or provide emergency response assistance.

Join us as an IT/NA to help keep our technological environment secure, efficient, and innovative! Your expertise will directly contribute to maintaining our operational excellence while supporting a vibrant team dedicated to industry-leading solutions.

This position will report to executive management. The work hours are typically Monday through Thursday from 7 AM until 5:30 PM – subject to change depending on production requirements. The wage rate is dependent on experience.

Pay: From $52,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Retirement plan
• Vision insurance

Education:

• Bachelor's (Preferred)

Experience:

• Network administration: 5 years (Required)
• IT support: 5 years (Required)

Language:

• English (Required)

Ability to Commute:

• Stephenville, TX 76401 (Required)

Work Location: In person