ITOM Consultant

Responsibilities

• Delivery of consulting services to install, configure, and integrate software products from ServiceNow with a focus on the ITOM based products (discovery, service mapping, configuration management, event management)
• Develop Custom patters as required through scripting and software development
• Prepare technical documentation as specified in customer contracts and as internally required
• Support the development and growth of the services delivered by InMorphis
• Support sales of software and services through demonstrations, Proof of Concepts, and customer presentations
• Deliver projects on customer premise or remotely as required.
• Provide value-based assessments and workshops to help the customer maximize business results from ServiceNow software

Requirements

• ServiceNow experience with discovery, event management, service mapping, and configuration management (CMDB) is crucial
• Accreditations / certifications in ServiceNow System Administrator and products such as Discovery, Service Mapping, and ITOM are preferred
• 3-5 years in a consulting position, delivering software implementation engagements
• Experience in multiple application architectures and supporting technologies
• Expertise with scripting languages such as PERL, JavaScript, Python, or Shell
• Web service proficiency (REST, SOAP) as well as XML and JSON knowledge
• Thorough knowledge and/or experience working with Operating Systems (Linux, Windows)
• Knowledge of networking concepts such as IP Addressing, Firewalls, ports
• Knowledge of relational databases (MySQL, MSSQL, Oracle)
• ITIL knowledge with the ability to relate concepts to implementation strategies
• Experience with ROI / value propositions for customers software implementation
• Excellent communications skills required – verbally with all levels of customer IT and business management as well as written with technical assessments and project related reports
• Consultative skills for software service delivery to lead customers to improve their processes and organizational models.