ITOM Developer - ServiceNow

Job Summary

Develop, configure, and integrate ServiceNow ITOM solutions including CMDB, Discovery, EM.

We are looking for an experienced ServiceNow ITOM Developer to support platform implementations.

Responsibilities

• Build solutions using ServiceNow platform

• Configure and integrate CMDB, Discovery, Service Mapping, Event Management

• Understand CMDB relationships and remediation

• Troubleshoot production/test issues and provide resolution

• Deliver technical workshops on Discovery, CMDB, Service Mapping

• Collaborate with stakeholders to write/estimate stories

• Oversee development quality and delivery

• Maintain instance integrity and security

• Execute hands-on development

• Code and develop Patterns, Probes, Sensors for Discovery and Mapping

  Qualifications

• More than 5 yrs of hands-on ServiceNow development experience

• Strong knowledge in CMDB, Discovery, Event Management, Service Mapping

• Familiar with CMDB Health dashboard, CSDM data model, identification reconciliation engine

• Experience with CMDB remediation, duplicate/stale CI items

• Technical proficiency in Java, HTML, JavaScript, LDAP/Active Directory

• Expertise with multi-data center deployments, DR procedures

• Good understanding of ITSM and monitoring tools

• Preferred certifications: ServiceNow CIS-Discovery, CIS-Service Mapping

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