ITS Technical Specialist

Intellectual Concepts LLC is looking for the right individual to join an innovative, skilled, and collaborative to fill an ITS Technical Specialist position in the Atlanta Metro Area.

The ideal candidate will be a self-starter with the motivation to develop and execute services as part of a collaborative team environment. The candidate will enthusiastically promote the value and support our internal team and the expansion of our Intelligent Transit Solutions services throughout the company.

Job Summary

The IT-ITS Technical Specialist will contribute to the successful operation of our internal applications, customize portal applications, and provide helpdesk services by resolving support requests, maintaining support documentation, and providing timely communication to internal stakeholders and affiliate users. Also, this role will provide Quality Assurance Testing in support of our Intelligent Transit Solution customers with the development and documentation of test plans to validate hardware and firmware, designs and implementations by the development teams in collaboration with design engineers, architects, and product managers. Contributes to the creation, modification, and management of test automation scripts. Assists as needed in the analysis, recreation, and debugging of complex customer field issues.

Key Tasks & Responsibilities (Essential Functions)

Internal:
Troubleshoot and resolve complex issues across systems, applications, and integrations, partnering with vendors to minimize downtime and keep operations running

Recommend and deliver system improvements, automation, and streamlined workflows, while keeping documentation, procedures, and user guides accurate and up to date

Analyze business applications and workflows to identify gaps, inefficiencies, and opportunities for improvement

Configure, customize, and test applications to ensure they meet user requirements

Troubleshoot and resolve application errors, integration issues, and performance problems to minimize downtime

Monitor application performance and usage to optimize functionality and resource allocation

Ensure application security, data accuracy, and compliance with organizational policies and regulatory standards

ITS – Customer Facing

Execute validation test plans to assess hardware, and firmware functionality, performance, compatibility, and reliability through White-box and Gray-box testing, including verification of interoperability within overall solution.

Collaborate with design engineers to create custom test setups using a combination of products, off-the-shelf test equipment, and custom equipment.

Contribute to the automation of validation processes to improve efficiency and repeatability; modify and manage automation scripts developed in Python and LabView.

Assist in the creation of detailed test plans from technical product and/or feature requirements, in collaboration with design engineers and product managers.

Document test procedures, results, and findings in a clear and concise manner.

Analyze test results and work collaboratively with hardware and firmware engineers to debug embedded designs and identify root causes of failures to resolve issues.

Assist in the recreation and troubleshooting of customer site issues.

Skills and Minimum Experience Required

Bachelor’s Technical Degree

Excellent written and verbal communication skills with the ability to explain technical issues to peers and non-technical audiences

Experience with MS Office suite

Experience working in a fast-paced environment, with the ability to work independently and balance multiple priorities and objectives simultaneously

Preferred Skills and Experience

Bachelor’s degree in engineering (Electrical, Computer, or related field) or 4 years’ experience can substitute for degree

2+ years’ experience in hardware validation, software/firmware QA, or a similar role

Desired experience using command-line and engineering-created tools (i.e. software test tools, dataloggers)

Physical Requirements

Medium work – Exerting up to 50 pounds of force occasionally, and /or up to 20 pounds of forces frequently, and /or 10 pounds of force constantly to move objects.

Intellectual Concepts LLC value diversity and are an equal opportunity employer. All qualified applicants will be considered for employment without regards to race, color, age, gender, sexual orientation, gender identity and expression, ethnicity or national origin, disability, pregnancy, religion, covered veteran status, protected genetic information, or any other characteristic protected by law.

Location: On site: 5 days week