M
McCormick India
ITSE ServiceNow Solutions Engineer
Skills
CybersecurityITILServiceNowCompliance
1 month ago
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Important information
Contract type:
Permanent
Location:
Gurugram, Haryana, India
Work mode:
Onsite
Published on:
25 September 2026
What they need
Roles and Responsibilities :
- Design and implement IT Service Management (ITSM) solutions using ServiceNow platform to meet business requirements.
- Collaborate with stakeholders to understand their needs and develop technical designs for ITSM processes, workflows, and integrations.
- Develop CTA (Change, Problem, Incident) management processes, procedures, and templates to ensure compliance with industry standards.
- Provide training and support to end-users on newly implemented ITSM solutions.
Job Requirements :
- 8-14 years of experience in Solution Design & Engineering role with expertise in ITSM/ServiceNow implementation.
- Strong understanding of architecture principles and ability to apply them in solution design.
- Experience with CSM (Customer Success Management), HRSd (Human Resources Service Delivery), SecOps (Security Operations), ITIL v3/v4 frameworks.
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