Cloudxtreme
ITSM functional analyst
Skills
8 days ago
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Important information
Contract type:
Permanent
Location:
Bengaluru, Karnataka, India
Work mode:
Onsite
Published on:
14 October 2026
What they need
Role & responsibilities
Experience:
7+ years of experience as a Functional Analyst or Business Analyst with ServiceNow dev projects, with a focus on Custom App/HRSD/ITSM.
Proven experience with ServiceNow Custom App/HRSD/ITSM modules and configurations.
Experience with process analysis, design, and optimization.
Skills:
Strong understanding of ITSM/HRSD processes and best practices.
Excellent analytical and problem-solving skills.
Strong communication and interpersonal skills.
Ability to work independently and as part of a team.
Certifications:
ServiceNow Certified System Administrator (CSA) must.
Additional ServiceNow certifications (e.g., CIS-HR, CIS-ITSM) are a plus.
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