ITSM Process & Knowledge Management Analyst

About The Role A leading global financial services firm is seeking a skilled ITSM Process & Knowledge Management Analyst to join their dynamic team in Pune.

Key Responsibilities

• Process Improvement: Collaborate with internal and external stakeholders to design, refine, and optimize ITSM processes and procedures.
• Knowledge Management: Collect, analyse, and disseminate critical information to enhance operational efficiency and decision-making.
• Data Analysis: Utilize data analytics to identify trends, opportunities, and potential risks.
• ITIL Expertise: Leverage ITIL certifications to implement industry best practices and drive service excellence.
• Service Now Mastery: Effectively utilize Service Now to streamline workflows and manage incidents, problems, and requests.
• Tool Proficiency: Demonstrate hands-on expertise in tools like SharePoint, Visio, Excel, PowerPoint, and Teams.
• Cross-Functional Collaboration: Work closely with teams across the organization to foster innovation and knowledge sharing.

Qualifications And Experience

• 1-3 years of experience in ITSM and knowledge management
• ITIL certification in at least two ITIL capabilities (Incident, Major Incident, Request, Problem)
• At least five years of Service Now experience
• Strong analytical and problem-solving skills
• Excellent communication and interpersonal skills
• Capacity to function both alone and collaboratively

What We Offer

• Competitive salary and benefits package
• Opportunity to work on cutting-edge projects
• A collaborative and supportive work environment
• Potential for career growth and development

Join a Global Leader This is an exciting opportunity to contribute to the success of a global financial institution. If you are passionate about IT service management and knowledge sharing, we encourage you to apply.

Please apply for a resume online, and the digitalxnode evaluation team will reach out to you in case your profile gets screen-selected. We will keep your data in our repository, and our team may reach out to you for other positions.

Technology: IT

Job Type: Full Time

Job Location: Pune

Work Mode: Hybrid

Experience: 3 Years

Work Shift: UK