ITSM - Service Management

Interview Mode : Weekend Walkin drive (Face to Face )

Interview Date : 19-Sep-26(Saturday )

Note : Only candidates currently located in Chennai should apply.

Role : ITSM - Service Management

Experience : 5 to 12 Years

Location : Chennai

Must-Have

• Platform Development & Configuration
• Design and implement ServiceNow solutions using best practices across ITSM, ITOM, ITAM, and SecOps modules.
• Develop and maintain workflows, business rules, UI policies, client/server scripts, and notifications.
• Customize Service Portal and CMS components for enhanced user experience.
• Perform instance management, update set promotion, and release coordination.
• Configure and support Incident, Problem, Change, Request, and Knowledge Management modules.
• Integrate ITSM processes with CMDB and Service Catalog.
• Implement SLA definitions, escalation rules, and reporting dashboards.
• Configure MID Servers, credentials, probes, and sensors for Discovery.
• Build and maintain dynamic and static Service Maps to support CMDB accuracy and change impact analysis.
• Integrate with monitoring tools (e.g., SolarWinds, Dynatrace, Splunk) for Event Management and proactive incident response.
• Develop custom patterns, scripts, and integrations using IntegrationHub and Service Graph Connectors.
• Implement and maintain Hardware and Software Asset Management modules.
• Ensure accurate lifecycle tracking, reconciliation, and compliance reporting.
• Configure and support Security Incident Response and Vulnerability Response modules.
• Integrate with external vulnerability scanners (e.g., Qualys, Tenable) and SIEM tools.
• Automate threat intelligence workflows and remediation processes.