ITSM Solutions Consultant - Low Code Platform

Consultant - ITSM & Low-Code Platforms SaaS Platforms

Full-time | Brisbane CBD (in-office role) | Consulting, technology and business process

Halo, ServiceNow, Ivanti, Jira Service Management, Freshservice

We are looking for a consultant who combines a genuine affinity for technology with strong business understanding, maturity, and excellent people skills.

This is not a software development role. It is a hands-on consulting role where you will work directly with customers to understand how their organisation operates, identify business and process challenges, and configure modern ITSM and low-code SaaS platforms to solve real problems.

The ideal person may come from an IT consulting, technology training, IT management, systems administration, service desk leadership, business systems, or SaaS implementation background. You may not have been called a “consultant” before, but you will have spent time helping people understand systems, improve processes, solve operational problems, and get better value from technology.

This role is well suited to someone who has developed sound judgement, confidence with business stakeholders, and the ability to explain technology in a clear, practical and commercially sensible way.

The role is based in our Brisbane CBD office. We believe strong consulting teams are built through collaboration, shared learning, mentoring, and being present with each other, particularly as we continue to grow our consulting capability.

Applicants must be Australian permanent residents or citizens with valid work authorisation to be considered for this position.

What you’ll do

As part of our consulting team, you will:

• Work directly with customers to understand their processes, challenges, and goals
• Translate business requirements into practical ITSM and service management solutions
• Configure workflows, forms, automation, reporting, and service catalogues using low-code SaaS platforms
• Help customers improve how their teams manage work, requests, incidents, assets, approvals, and service delivery
• Facilitate workshops and discussions with business and technical stakeholders
• Challenge assumptions constructively and recommend better ways of working
• Contribute to end-to-end customer implementations as part of a collaborative consulting team
• Build trusted relationships through clear, confident and professional communication

What you bring

You bring a strong mix of business judgement, technical curiosity, practical problem-solving ability, and interpersonal confidence.

You will ideally have experience in one or more of the following backgrounds:

• IT consulting or SaaS implementation
• Technology training or customer enablement
• IT management or service delivery leadership
• Systems Administration or Application Administration
• Service Desk leadership or IT operations
• Business systems, process improvement, or workflow design

You will also bring:

• Several years’ experience working with technology in a business environment
• A strong understanding of how organisations operate beyond just “the system”
• Confidence dealing with customers, managers, and business stakeholders
• The ability to explain technical concepts in plain, business-friendly language
• Strong listening, questioning, documentation, and facilitation skills
• Experience configuring, administering, or implementing SaaS platforms
• A practical understanding of workflows, structured data, reporting, and business processes
• A calm, professional and mature approach to problem solving
• A willingness to learn new platforms and develop into a high-quality consultant

Experience with ITSM platforms such as Halo, ServiceNow, Ivanti, Jira Service Management, Freshservice or similar platforms is highly regarded, but not essential.

ITIL knowledge is beneficial, but mindset, judgement, communication and delivery capability are more important than certifications.

The type of person who will succeed

You will enjoy this role if you:

• Like solving business problems using technology
• Enjoy working with people, not just systems
• Can listen carefully, ask good questions, and understand what a customer is really trying to achieve
• Are comfortable moving between business conversations and system configuration
• Have the confidence to guide customers, while still being humble enough to learn
• Want to build a long-term consulting career in a growing SaaS business
• Value being part of a close, professional, in-office team

Why join us

• Competitive salary aligned with experience and delivery value
• High-quality consulting work - not body-shopping or ticket churn
• Strong mentoring and hands-on collaboration within an in-office team
• Exposure to modern ITSM, workflow automation and low-code SaaS platforms
• Clear progression into senior consulting and leadership roles
• A growing business where your contribution genuinely shapes outcomes
• A supportive, professional Brisbane-based team culture

We are growing quickly and looking for people who want to build something together, develop their consulting craft, and grow professionally and commercially with the business.

Ready to apply?

If you have the confidence, curiosity and capability to help organisations work better through smart ITSM and low-code SaaS solutions, we would love to hear from you.

Please apply with a brief summary of your experience and explain how your background in technology, business systems, IT operations, training, consulting or service delivery could translate into a consulting role with Process Panda.