ITSM/Integration/Catalog dvelopment

Role & responsibilities

Job Summary:

A mid-level ServiceNow Developer to design and implement ITSM solutions that align with business goals. Responsible for the full development lifecyclefrom requirement gathering to deployment—focusing on automating IT services and enhancing user experience through modern platform capabilities.

Key Responsibilities:

Platform Development: Design, configure, and customize core ITSM modules, including Incident, Problem, Change, Request, Knowledge Management, and CMDB.
Workflow Automation: Build and manage complex workflows using Flow Designer, and Business Rules.
Custom Scripting: Write clean, maintainable code using JavaScript and Glide APIs for Client Scripts, UI Policies, UI Actions, and Script Includes.
System Integrations: Implement and maintain integrations with external systems using REST/SOAP APIs, IntegrationHub, and MID Servers.
Maintenance & Upgrades: Support platform upgrades, patching, and cloning across sub-production and production environments.
Requirement Analysis: Collaborate with stakeholders to translate business needs into technical specifications and user stories.

Catalog Development:

We are seeking a skilled ServiceNow Catalog Developer to design, develop, and maintain engaging and efficient Service Catalog items within the ServiceNow platform. The ideal candidate will have hands-on experience in platform scripting, ITSM processes, and UI/UX best practices to deliver user-friendly catalog solutions that automate business processes and enhance the user experience.

Integrations:

Integration design and development: Design, develop, and deploy integrations between ServiceNow and third-party systems like ERP, CRM, HR, and Active Directory. This is done using methods like REST/SOAP APIs, IntegrationHub, MID Server, and custom connectors.
Workflow automation: Use tools like IntegrationHub and Flow Designer to build automated workflows that span across multiple applications. This minimizes manual effort and improves process efficiency.
API management: Create and manage custom APIs within ServiceNow and ensure that data exchange with external applications is secure and efficient.
Data management and normalization: Analyze, map, and transform data as it moves between ServiceNow and other platforms to ensure data integrity, accuracy, and consistency.
System support and maintenance: Provide ongoing support for existing integrations, resolve incidents, and troubleshoot issues related to data flow and performance.
Testing and documentation: Conduct thorough testing of all integrations and document technical specifications, data flow diagrams, and API details for ongoing support and knowledge sharing.
Collaboration: Work closely with cross-functional teams, including business stakeholders, platform architects, and developers, to gather requirements and define integration solutions.
Required skills and expertise
ServiceNow platform: Strong hands-on experience with ServiceNow development, configuration, and customization across various modules such as ITSM, ITOM, CMDB, and Service Catalog.
Integration technologies: Expertise with key technologies and protocols, including:
IntegrationHub
REST and SOAP APIs
JSON and XML
Scripting languages: Proficiency with scripting for development within ServiceNow, such as JavaScript and GlideScript.

Key Responsibilities

Design and Development: Design and develop Service Catalog items, Record Producers, and Order Guides using client scripts, UI policies, and script includes.
Workflow Automation: Build and manage fulfillment workflows and approval processes from stakeholder requirements using ServiceNow Flow Designer.

Required Skills & Qualifications:

Experience: 3–8 years of hands-on experience in ServiceNow development and administration, specifically within the ITSM suite.

Preferred Certifications
CSA: Certified System Administrator (Mandatory).
CAD: Certified Application Developer.
CIS-ITSM: Certified Implementation Specialist – IT Service Management