IT/Support Associate

About the role

We are seeking a IT/Support Associate to join the IT Support team at Bilisbenta Corporation. This is a full-time position based in Dalandanan, Valenzuela City, Metro Manila. In this role, you will be the frontline support for our users, providing timely and effective technical assistance to resolve IT issues and ensure business continuity. As a IT/Support Associate, you will play a crucial part in maintaining our IT infrastructure and delivering exceptional customer service to both internal and external stakeholders.

Key responsibilities

1. Respond promptly to user support requests via telephone, email, chat and ticketing systems
2. Diagnose and troubleshoot hardware, software and network-related issues
3. Provide remote and on-site technical support to end-users
4. Document all support tickets accurately and maintain comprehensive records of issues and resolutions
5. Perform basic maintenance tasks including software installations, updates and patches
6. Reset passwords and manage user account access permissions
7. Escalate complex technical issues to senior IT staff or relevant teams when necessary
8. Assist with IT asset management and inventory tracking
9. Maintain knowledge of company IT systems, policies and procedures
10. Contribute to the development of IT documentation and knowledge base articles

What we're looking for

1. Bachelor's degree in Information Technology, Computer Science, Information Systems, Business Administration, or any related course.
2. Fresh graduates are encouraged to apply.
3. Experience in technical support, customer support, implementation, or SaaS support is an advantage.
4. Strong analytical and problem-solving skills.
5. Excellent verbal and written communication skills.
6. Ability to explain technical concepts in a simple and understandable manner.
7. Customer-oriented with strong interpersonal skills.
8. Able to work independently and collaboratively.
9. Proficient in Microsoft Office and Google Workspace.
10. Willing to learn new technologies and business systems.

Apply now

If you are a motivated IT professional eager to launch or advance your career in technical support, we would love to hear from you. Please submit your CV and any relevant certifications to our recruitment team. Join Bilisbenta Corporation and become part of a dynamic team dedicated to delivering outstanding IT support services.