Ivanti Developer

Engagement Type

Contract

Job Duties
and Responsibilities (overall tasks and expectations of the position):

• Collaborate with business users

and technical stakeholders to understand, document, and translate
requirements into scalable ITSM solutions.

• Configure, customize, and

enhance Ivanti workflows, business rules, forms, layouts, business
objects, dashboards, reports, and automation.

• Develop and support Service

Request, Service Catalog, Incident, Change/Release, and Knowledge
Management modules and related platform capabilities.

• Build and support integrations

using REST APIs/JSON and other supported integration methods;
troubleshoot data, workflow, and platform issues.

• Develop service-management

reporting, analytics, and operational dashboards; use SQL for reporting
and troubleshooting, with SSRS experience preferred.

• Prepare and maintain technical

documentation, including configuration documentation, workflow diagrams,
deployment instructions, and change/release notes.

• Support system testing, User

Acceptance Testing (UAT), demonstrations, environment promotion,
production deployment, post-production validation, and support.

• Participate in Change Advisory

Board (CAB) activities and take ownership of ITSM platform change
requests through implementation and closure.

• Work closely with PM, BA, QA,

and development team members in an Agile/CI/CD delivery model, including
two-week sprint cycles and coordinated module development.

• Perform other assignments as

required.

Minimum
Qualifications (based on the job code):

• At least two (2) years of

hands-on experience configuring, developing, or supporting an enterprise
ITSM platform.

• Experience configuring

workflows, business rules, forms, service catalog items, reports,
dashboards, and automation.

• Working knowledge of

JavaScript, SQL, REST APIs/JSON, workflow management, and
low-code/no-code configuration principles.

• Understanding of ITSM/ITIL

processes, including Incident, Service Request, Change/Release,
Knowledge, and Service Catalog management.

Qualifications
(based on the needs of the position):

• Hands-on experience with Ivanti

ITSM / Ivanti Neurons for ITSM or ITAM, including familiarity with the
Ivanti object model.

• Comparable

development/configuration experience with ServiceNow, BMC, Jira Service
Management, or ManageEngine ServiceDesk Plus.

• Experience with project/package

development, version management, environment promotion, and release
practices for low-code platforms.

• Strong SQL skills; experience

with SQL Server Reporting Services (SSRS) is preferred.

• Experience working in

Agile/Scrum, CI/CD, or DevOps delivery models.

• ITIL certification is

preferred.

Additional
competencies

• Strong analytical,

troubleshooting, and problem-solving skills.

• Strong written and verbal

communication and stakeholder coordination skills.

• Ability to collaborate

effectively with business users, PMs, BAs, QA, developers, vendors, and
technical teams.

• Ability to manage multiple

priorities, document solutions clearly, and work independently within
established delivery standards.

Other
Information (various scheduling options, standard office hours, travel
required, etc):

• This is a remote position; the

candidate is expected to collaborate with the team and participate in
scheduled meetings and discussions.

• Standard work hours are 8:00 AM

• 5:00 PM.

• The position may require

coordination during major system releases, production deployments,
outages, or other critical platform events.

Required/Desired Skills

Skill Required/Desired Amount of Experience Hands-on experience configuring, developing, or supporting an enterprise ITSM platform. Required 2.0 Years Ivanti ITSM / Ivanti Neurons Highly desired 2.0 Years ServiceNow, BMC, Jira Service Management, or ManageEngine ServiceDesk Plus (at least one of these platforms may be considered in lieu of Ivanti exp) Required 2.0 Years Agile/Scrum, CI/CD, or DevOps Required 2.0 Years JavaScript Required 2.0 Years SQL Required 2.0 Years REST APIs/JSON Required 2.0 Years Understanding of ITSM/ITIL processes, including Incident, Service Request, Change/Release, Knowledge, and Service Catalog management. Required 2.0 Years