IVR Developer

Job Title: IVR Developer

Location: Houston, TX – Onsite

Employment Type: Contract

Duration: 24 Months

Pay Range: $60/hr - $65/hr

About VLink: Started in 2006 and headquartered in Connecticut, VLink is one of the fastest

growing digital technology services and consulting companies. Since its inception, our innovative

team members have been solving the most complex business, and IT challenges of our global

clients.

Job Description & Key Responsibilities:

Design and develop IVR call flows for inbound and outbound customer journeys.

Develop and deploy AI-powered Voice Bots for customer self-service and automated calling.

Build conversational workflows using ASR, TTS, NLU/LLMs, and dialogue management.

Develop integrations with REST APIs, webhooks, CRM systems, databases, and enterprise applications.

Design bot-to-human escalation while passing relevant customer and conversation context.

Troubleshoot SIP/telephony, API, webhook, call-flow, and voice-quality issues.

Monitor production IVR and voice-bot applications and resolve incidents.

Analyze call logs, transcripts, and bot performance to improve containment and customer experience.

Work closely with Product Managers, Solution Architects, QA, Telecom, and AI/ML teams.

Develop automated test scenarios for IVR and voice-bot journeys.

Ensure solutions comply with security, privacy, recording, and telecom requirements.

Required Technical Skills:

8+ years of experience in IVR, telephony, contact-center, or voice application development.

Hands-on experience with Exotel or comparable platforms such as Twilio, Amazon Connect, Genesys, NICE, Cisco, Five9, or Avaya.

Strong understanding of IVR, DTMF, PSTN, SIP, RTP, call routing, call recording, and call transfers.

Experience developing voice bots/conversational AI.

Practical knowledge of ASR, TTS, NLU, LLMs, prompt engineering, and conversation flows.

Strong programming skills in Python, Node.js, Java, or similar.

Experience with REST APIs, JSON, webhooks, databases, and microservices.

Experience integrating voice platforms with CRM and backend systems.

Knowledge of cloud platforms such as AWS, Azure, or GCP.

Strong debugging, troubleshooting, and production-support skills.

Preferred Skills:

Experience with OpenAI or other LLM-based voice agents.

Experience with real-time/streaming audio, WebRTC, streaming ASR/TTS, and low-latency voice applications.

Familiarity with Dialogflow, Amazon Lex, Rasa, Microsoft conversational platforms, or equivalent.

Equal Employment Opportunity (EEO) Statement:

VLink is an equal opportunity employer committed to fostering an inclusive environment where diversity is celebrated. All qualified applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Employment is contingent upon successful completion of a background check.

This job application process may use AI-powered tools to assist in screening and evaluating applications based on objective, job-related qualifications. AI is used solely to support the recruitment process and all final hiring decisions are made exclusively by our human recruitment team.

Applicant information will be handled in accordance with VLink's privacy policy.