IVR Developer - Design & Development, Create and maintain call flows, IVR scripts, and VoiceXML (VXML) applications, Integrate IVR systems, Configure and maintain platforms

Avensys is a reputed global IT professional services company headquartered in Singapore. Our service spectrum includes enterprise solution consulting, business intelligence, business process automation and managed services. Given our decade of success, we have evolved to become one of the top trusted providers in Singapore and service a client base across banking and financial services, insurance, information technology, healthcare, retail and supply chain.

Job Title: IVR Developer

Location: Riyadh

We are seeking a skilled IVR developer with proven experience in designing , building, and maintaining automated telephony systems, creating voice-driven applications for self-service on telephony platforms scripting languages, and backend APIs to optimize call flows.

Objective:

Design, develop, and implement the IVR solution aligned with business requirements and customer experience goals.

Responsibilities:

• Bachelor's degree in computer science, or a related field.

• 8 to 10 years of strong background of contact center such as Zoom, Bright-pattern, Cisco & Avaya.

• Design, develop, and implement Interactive Voice Response (IVR) applications tailored to organizational requirements.

• Build call flows, menus, prompts, and routing logic to optimize caller experience.

• Develop custom IVR scripts using industry-standard tools (e.g., Avaya, Cisco, Genesys, Twilio, Zoom, Amazon Connect).

• Integrate IVR with CRM, C2M, ERP, contact center, and ticketing systems.

• Work with APIs, databases, and middleware for data-driven IVR responses.

• Ensure seamless integration with telephony platforms (SIP, VoIP, PSTN).

• Enable IVR to support multi-channel engagement (voice, SMS, chatbot handoff)

• Configure IVR systems to support multi-language menus.

• Implement features like call queuing, skill-based routing, callback options, self-service portals.

• Customize IVR workflows based on business needs and customer journey mapping.

• Conduct end-to-end testing of IVR flows before production release.

• Perform load and stress testing to ensure system stability under high call volumes.

• Debug, troubleshoot, and resolve IVR-related issues promptly.

• Provide ongoing support, monitoring, and performance optimization of IVR systems.

• Maintain documentation for IVR workflows, configurations, and updates.

• Conduct the health check on quarterly based to ensure the system functional.

• Address the identify vulnerability by information security team.

WHAT’S ON OFFER

You will be remunerated with an excellent base salary and entitled to attractive company benefits. Additionally, you will get the opportunity to enjoy a fun and collaborative work environment, alongside a strong career progression.

To submit your application, please apply online or email your UPDATED CV in Microsoft Word format to [email protected] Your interest will be treated with strict confidentiality.

CONSULTANT DETAILS

Consultant Name: Hanin

Avensys Consulting Pte Ltd

EA Licence 12C5759 .

• Seniority Level
• Mid-Senior level
• Employment Type
• Full-time
• Job Functions
• Information Technology
• Other
• Skills
• Avaya Products
• Cisco Systems Products