IWS & Operations Skill Development Manager

Contract Type Permanent

Career Level Experienced Professional

Functions Operations

Salary Range Competitive salary

Why Operations?

We intelligently connect our teams globally enabling thinking beyond conventional boundaries. We share knowledge at an unfathomable pace, facilitate cross-functional collaboration and transform processes to create the world’s best operational network. Our work enables our experts to feel in control of their ability to explore New Categories, acquire fresh expertise and accelerate the rate at which they can deliver results.

Why BAT?

At BAT, we’re committed to more than just jobs, we’re dedicated to purposeful careers - It's one of the many reasons we have been named as a Global Top Employer for the eighth consecutive year.

We believe that Leadership shouldn’t be confined to titles. It’s a mindset and through our leading Learning and Development programmes, you’ll continuously develop your skills and experience. With our unwavering support, you’ll work in cross functional teams connecting with industry leaders and expanding your professional network.

Join us at BAT, where purpose meets possibility, and your career story unfolds.

A Better Tomorrow

Building a Smokeless World is no small feat—it’s fueled by the collective efforts of talented individuals, each bringing their unique perspective. This is the most innovative chapter in BAT’s history, and you can help shape it.

Strategy and Purpose Brand and Innovation

IWS & Operations Skill Development Manager

BAT is evolving at pace into a global multi-category business. Our purpose is to create A Better Tomorrow™ by Building a Smokeless World.
To achieve our ambition, we are looking for colleagues who are ready to join us on this journey! Tomorrow can’t wait, let’s shape it together!

British American Tobacco Vietnam has an exciting opportunity for an IWS & Operations Skill Development role.

Lead deployment and integrity of IWS and OSD systems across PMD & SMD to enable zero-loss culture. Build team capability through structured training, coaching, and disciplined DMS, driving long-term performance in safety, efficiency, quality, and cost.

Your key responsibilities will include:

Business

• Identifying areas where the IWS tools and processes can be implemented to improve productivity, reduce waste, and increase quality.
• Ensuring that the IWS is integrated with other systems such as quality, safety, and environmental systems.
• Ensure SDDS, drumbeat, and health checks are embedded and sustained.
• Facilitate cross-functional IWS pillar teams to implement and maintain the IWS.
• Monitoring and measuring the effectiveness of the IWS to identify areas for improvement, ensure the consolidated efforts in achieving the IWS phase progression in line with the site strategy and plans.
• Ensuring compliance with all relevant regulations, standards, and guidelines related to the IWS.
• Coordinate with regional/global IWS teams to adopt proven tools and standards.
• Providing training and support to employees to ensure that they are fully trained and capable of working within the IWS framework.

People

• Identify skill gaps and execute development plans for all levels.
• Build a talent pipeline aligned with business needs.
• Foster cross-site collaboration and task-based trust
• Ensure compliance and coach line structures on problem-solving and standards Promote innovation in training methods and feedback culture

What are we looking for?

• A bachelor’s degree in engineering, Manufacturing, Business Administration or Automation
• 3+ years of experience in engineering, technical services or manufacturing operations.
• Experience in ISO 9001 / IWS / Lean six sigma deployment preferred
• Proven experience managing budgets, projects, compliance and cross-functional teams.
• Strong coaching, influencing and stakeholder management skills.
• Proficiency in Microsoft Office and Digitalization.
• Excellent English communication skills, both written and verbal.

What we offer you?

• We offer a market leading annual performance bonus (subject to eligibility)
• Our range of benefits varies by country and includes diverse health plans, initiatives for work-life balance, transportation support, and a flexible holiday plan with additional incentives
• Your journey with us isn't limited by boundaries; it's propelled by your aspirations. Join us at BAT and become a part of an environment that thrives on internal advancement, where your career progression isn't just a statement – it's a reality we're eager to build together. Seize the opportunity and own your development; your next chapter starts here.
• You'll have access to online learning platforms and personalized growth programs to nurture your leadership skills
• We prioritise continuous improvement within a transformative environment, preparing for ongoing changes

WHY JOIN BAT?

We’re one of the few companies named as a Global Top Employer by the Top Employers Institute – certified in offering excellent employee conditions.

Collaboration, inclusion and partnership underpin everything we do here at BAT. We are looking forward to enabling every individual to thrive, regardless of gender, sexual orientation, marital or civil partnership status, gender reassignment, race, religion or belief, colour, nationality, ethnic or national origin, disability, age, skills, experience, education, socio-economic and professional background, veteran status, perspectives and thinking styles. We know that embracing talent from all backgrounds is what makes us stronger and best prepared to meet our business goals.

We see the career breaks as opportunities not obstacles. Through The Global Returners program, we support professionals looking to restart their careers after an extended absence from the workforce (e.g. time out caring for family, parental leave, national service, sabbatical and/or starting an own venture).

Come bring your difference and see what is possible for you at BAT. Learn more about our culture and our award winning employee experience here.

If you require any reasonable adjustments or accommodations to help you perform at your best during the recruitment process, you are encouraged to notify us. We are fully committed to support you by making appropriate arrangements for you to demonstrate your full potential.

Values

At BAT, our values show us the way to bring our purpose to life. Serving as our compass, they navigate every aspect of our path towards A Better Tomorrow™ defining how we innovate, grow, and achieve success while setting high standards for individual achievement and collective progress. Rooted in integrity and collaboration, they empower us as pioneers of change in a world that never stands still ensuring we shape BAT's legacy with confidence and purpose.

• Truly inclusive
• Do the right thing
• Love for our consumer
• Passion to win
• Empowered through trust
• Stronger together

Take Control of Your Future with BAT

At BAT, we’re committed to more than just jobs, we’re dedicated to purposeful careers.

We believe that everyone has a place in our organization. Whether you are seeking mentorship, diversifying your experience through international assignments or embracing innovative work methods, we’re here to propel your career aspirations and unleash your full potential.

We believe in you.

Join us at BAT, where purpose meets possibility, and your career story unfolds.

Benefits

At our core, we understand your best work happens when you feel fully supported. Our meticulously

designed reward and benefits package are shaped to acknowledge your contributions and to magnify

your impact. As you grow, so do we.

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Social Wellbeing

Emotional Wellbeing

Physical Wellbeing

Financial Wellbeing

Social Wellbeing

Wellbeing is better when it’s shared. Benefits that foster a sense of community and connection among employees. The more time we make to give back and share what it means to live well with the communities around us, the closer we’ll be to them. We encourage positive social interactions inside and outside BAT, enhance collaboration, and create a supportive work environment where employees feel valued and connected.

Emotional Wellbeing

Balancing work and life to help you recharge and stay resilient. Benefits and initiatives that are designed to bolster our employees' mental health. At BAT we're fostering a culture of to help our employees to better manage life’s pressures and build resilience, no matter what life throws your way.

Physical Wellbeing

Good health is the cornerstone that allows everything else in our lives to align. Benefits that support our employees' physical health, expand coverage where needed it and promote healthy lifestyles, reducing stress and boosting overall energy and productivity.

Financial Wellbeing

Peace of mind is priceless, but it shouldn’t cost the earth. Benefits and initiatives designed to assist you in achieving financial stability and security, empowering you to make well informed financial decisions, alleviate financial stress, and enhance your short and long-term prospects.