Janitorial Supervisor

POSITION SUMMARY

The cluster janitorial supervisor/lead is responsible for overseeing janitorial teams across various locations. This hands-on role ensures that in every store assigned sanitation standards are met, safety protocols are followed, and team performance aligns with client expectations and scope of work. The cluster lead acts as the on-site cleaner when required. This role is expected to travel to each store to ensure completeness of work

KEY RESPONSIBILITIES

While the following list encompasses the primary duties and responsibilities of the role, the incumbent is also expected to perform other duties as assigned.

Leadership & Supervision

• Lead nightly sanitation crews at assigned stores.
• Serve as the POC to each store lead janitorial staff.
• Work as part of the cleaning crew – as needed or on a rotational basis - to meet customer expectations
• Communicate nightly janitorial crew; monitor team attendance and timekeeping; flag and escalate concerns to HR and immediate supervisor
• Identify and escalate operational or client concerns to

Training & Employee Development

• Train and coach janitorial staff on proper cleaning techniques and equipment use.
• Reinforce compliance with company standards, procedures, and safety expectations.
• Support team performance through guidance, accountability, and daily direction.

Cleaning Operations & Quality of Service

• Conduct and ensure high-quality cleaning in compliance with safety and sanitation standards.

• Walk through with the store manager each morning at designated store

• Checkout with the WORKING LEAD each store daily and complete all checklists - Add photo of checklist completed with the store manager. In person or phone as required

• Inquire and submit detailed daily reports on team performance, incidents, and site conditions.

Safety & Equipment

• Maintain a safe, organized work environment and enforce safety procedures.
• Verify proper handling, storage, and securing of equipment and propane tanks outside of store at the end of shift.
• Ensure cleaning equipment is drained, cleaned, and charged as necessary at the end of each shift

Equipment & Facility Management

• Ensure all tools and equipment (i.e. brooms, mop buckets, wet floor signs, etc.) are removed from the floor and returned to proper storage areas.
• Ensure propane tanks are returned to the cage and secured outside of store.
• Maintain janitorial closets in a clean and organized condition.
• Confirm all operational equipment is properly maintained and ready for the next shift.

Reporting & Communication

• Submit detailed daily operational and incident reports.
• Provide end-of-shift updates to supervisors and management.
• Document completed checklists and operational walkthroughs with store leadership.

KEY PERFORMANCE INDICATORS (KPI’S)

• Tools and equipment stored properly
• Equipment drained, cleaned and ready for next shift
• Propane tank returned to the cage and locked-up outside of store.
• Walkthrough with Night Manager (store leadership)
• Complete all checklists

QUALIFICATIONS

• HS degree or equivalent required
• A minimum of 2-4 years of previous lead experience in janitorial or custodial services.
• Strong communication and organizational skills
• Ability to lead by example and work alongside team members
• Detail-oriented with a focus on quality and customer satisfaction
• Must be able to work night shifts and travel to assigned store locations
• Bilingual in English and Spanish a plus.us

PHYSICAL DEMANDS/WORK ENVIRONMENT

• Continually required to stand, walk, bend, stoop and kneel
• Frequently required to bend, stoop, and kneel.
• Must be able to lift and/or move 50 + pounds.
• Ability to effectively communicate orally with customers, vendors, management, and other co-workers is crucial. Regular use of the mobile smart phone and e-mail for communication is essential.
• Hearing and vision within normal ranges is essential for normal conversations, to receive ordinary information, and to prepare or inspect documents.
• Must be willing to work different shifts when the business need arises.

PERSONAL ATTRIBUTES

• Detail-Oriented: Ability to notice and address inconsistencies or areas needing improvement in cleaning standards.
• Strong Communication Skills: Capable of effectively interacting with clients, staff, and subcontractors, ensuring clear instructions and feedback.
• Leadership: Proven ability to lead and motivate cleaning teams to maintain high standards.
• Problem-Solving: Quick and effective in addressing issues that arise in the field and resolving them efficiently.
• Adaptability: Flexible changing schedules, demands, and the needs of clients or team members.
• Time Management: Skilled at prioritizing tasks, managing multiple locations, and meeting deadlines.
• Customer-Focused: Committed to ensuring high levels of customer satisfaction and addressing concerns proactively.
• Self-Motivated: Works independently, taking initiative without requiring constant supervision.
• Dependable: Consistently reliable, with a strong sense of responsibility in overseeing operations and ensuring quality.

The referenced pay range or salary is based on TEC Services good faith belief at the time of posting. Actual compensation may vary based on factors such as geographic location, work experience, market conditions, education/training, and skill level with consideration for internal parity

TEC Services reserves the right to modify, interpret, or apply this job descriptions in any way the company desires. This job description in no way implies that these are the only duties to be performed by the employee. This job description is not an employment contract, implied or otherwise.