Japan - EC Platform Specialist (LUXE)

Key Mission 業務のミッション

• Maximize Indirect platform EC business (Rakuten, Amazon, Line gift, ZOZO, @cosme, etc.).
• Maximize CLTV on Indirect platform EC by increasing new acquisition and managing long-term relationship with customers on Indirect platform.
• Enhance brand loyalty with indirect platform customers providing brands philosophy.

Key Job Accountabilities 主要職務

• Responsible for planning and executing initiatives on EC platform (promotion, festival, media, eDM, CRM etc.) in align with brand Online strategy and partnering closely with brand Online Business Managers.
• Responsible for CRM planning, executing, and running PDCA in align with customer journey and ecosystem on Indirect platform.
• Responsible for creatives (landing page, eDM, leaflet, etc.) to provide excellent user experience through online and offline in cooperation with other teams and external vendor.
• Collaborative spirit with other team members to provide the best CLTV experience for our customers.
• Plan and achieve KPI related to sales and CRM.
• Manage and improve EC fundamentals; A+ contents, PDP, stock management, etc.
• Analyze data and improve promotion and CRM plan based on analysis.
• Lead and execute initiatives in cooperation with other internal teams (System, Supply chain, CX, etc.), indirect platform partners and external vendor.

Must Have Aspects 必須項目

• Experience with E-commerce business on shopping malls (Rakuten, Amazon, etc.)
• Experience with planning and execution of E-commerce promotion
• Experience with creation and development of web site and eDM
• Strong business mindset and achievement spirit
• Agility and cool mentality to tackle day to day fast moving business situation
• Growing and learning mindset to understand the CLTV and latest ways to best achieve the business objectives
• Strong analytical skills
• MS office skills

Preferred Qualification 希望項目

• Experience with beauty industry
• Experience with CRM
• Project management skill