Japanese Language Service Desk Engineer

We're Hiring | Japanese Language Service Desk Engineer | Bangalore (WFO)

Looking for an exciting opportunity in IT Support while leveraging your Japanese language expertise? Join our team as a Japanese Language Service Desk Engineer and support global users in a dynamic, technology-driven environment.

Location: Whitefield Main Road, Mahadevapura, Bangalore (Work From Office)
Job Type: Full-Time
Experience: Minimum 2 Years

Key Responsibilities:
Manage incidents and service requests through ServiceNow, ensuring SLA compliance
Handle Active Directory tasks including user creation, password resets, and access management
Provide professional email and technical support in Japanese and English
Troubleshoot end-user issues using remote support tools
Resolve VPN connectivity issues and support Google Workspace (Gmail, Drive, Meet)
Collaborate with cross-functional IT teams to resolve complex technical issues
Maintain accurate documentation and contribute to knowledge base articles

Required Skills:
Fluent in Japanese (Native/Near-Native) and English
Experience in IT Support / Service Desk environments
Hands-on knowledge of ServiceNow ITSM
Strong Active Directory administration skills
Experience with VPN technologies and remote support tools
Excellent customer service and stakeholder management skills
Ability to manage priorities independently

Preferred:
ITIL knowledge and service desk best practices
Basic networking and troubleshooting experience
Experience supporting international customers
CompTIA A+, ITIL Foundation, or relevant certifications
JLPT N2 or higher