Japanese Language Specialist (N2)

Summary

We are seeking a dedicated Japanese Language Specialist with JLPT N2 certification to join our IT Services division. This role is pivotal in managing international voice processes, ensuring seamless communication with clients, and resolving complex queries while adhering to strict quality standards. The ideal candidate will leverage their proficiency in Japanese to deliver exceptional customer service and maintain high levels of process compliance within a dynamic BPO environment.

Responsibilities

• Facilitate international voice interactions for Japanese-speaking clients, ensuring clear and professional communication.
• Analyze and resolve customer inquiries efficiently, providing accurate solutions that meet service level agreements.
• Adhere to established operational procedures and quality benchmarks to maintain service excellence.
• Manage client relationships with a focus on satisfaction and retention through effective verbal communication.
• Collaborate with team members to improve process efficiency and address any operational challenges.

Requirements

Requirements:

• Possess mandatory Japanese language proficiency equivalent to JLPT N2 certification.
• Demonstrate prior experience in an international BPO setting with a focus on voice processes.
• Exhibit strong verbal communication skills in both Japanese and English.
• Show a proven track record in customer service, client handling, and query resolution.
• Maintain strict adherence to process compliance and quality standards.
• Be available for immediate joining.
• Complete a minimum of 6 months of relevant work experience.