Japanese Operations Manager

About the Role

As a Japanese-Speaking Delivery Manager - HR Services , you will oversee stable service delivery throughout transition and operations, collaborate with clients and internal teams, and ensure operational performance, employee engagement, and compliance with business controls.

You will work closely with Payroll and Benefits teams to maintain service quality and meet business expectations.

Key Responsibilities

• Ensure stable and effective service delivery during transition and ongoing operations.
• Manage client relationships and collaborate with project teams to meet business expectations.
• Identify and implement process improvements to increase efficiency and productivity.
• Prepare accurate and timely reports for clients, project teams, and leadership.
• Resolve complex operational issues and improve customer satisfaction.
• Support Process Change Requests (PCRs) and provide data-driven insights.
• Conduct employee engagement activities to maintain team morale.
• Monitor team utilization, productivity, and overall performance.
• Coordinate with Payroll and Benefits teams to support seamless operations.
• Ensure compliance with company policies, business controls, data security, and privacy requirements.

Must-Have Qualifications

• Native or near-native Japanese proficiency; JLPT N1 preferred, N2 accepted.
• Ability to read, write, and translate Japanese Kanji .
• Fluent verbal and written Japanese communication skills.
• At least 3–5 years of people management experience .
• At least 3–5 years of client-facing or stakeholder management experience .
• Willingness to work 100% onsite, five days a week, at UPA, Quezon City .
• Availability to start ASAP.

Good-to-Have Qualifications

• Bachelor’s degree, preferably in Human Resources or a related field.
• Experience with HR systems such as SAP, Oracle, or similar ERP platforms.
• Intermediate proficiency in Microsoft Excel, Word, and PowerPoint.
• Strong analytical, problem-solving, and organizational skills.