OYO
Japanese Speaking Customer Support
Skills
1 month ago
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Important information
Contract type:
Permanent
Salary:
₹300,000 – ₹650,000 / year
Location:
Gurugram, Haryana, India
Work mode:
Onsite
Published on:
26 September 2026
What they need
Role: Customer Support / Guest & Partner Experience
Experience: 13 years in Customer Service, Contact Centre, Hospitality or Travel
Language: JLPT N2+ / Business-level Japanese
Work Model: Remote-first | WFO as required
Work Week: 6 days with rostered weekly offs
Shifts: Rotational shifts aligned with Japan operations
Role & responsibilities
* Handle guest & partner queries through Chat/Email
* Coordinate with Japan ground teams and internal stakeholders
* Own cases end-to-end and drive timely resolution
* Track TAT, ticket ageing and recurring issues
* Support process improvements and reduce repeat escalations
Selection: Spoken & written Japanese, business etiquette and practical problem-solving.
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