Japanese-Speaking Sales Coordinator

About the role

Support TMSPH in expanding and strengthening relationships with Japanese clients by providing Japanese-language sales support, client coordination, interpretation, and after-sales assistance across TMSPH services.

Key responsibilities

• Support Japanese client acquisition and sales activities, including prospecting and initial client engagement
• Conduct or support client presentations and interpretation/translation, particularly for non-English-speaking Japanese clients
• Coordinate with relevant business units (KINTO, FMS, FCS, CRB, Shuttle, etc.) to ensure smooth delivery of services
• Handle client inquiries, concerns, complaints, and follow-ups and help ensure commitments are properly closed
• Conduct regular client visits and service follow-ups as needed
• Coordinate with Marketing on Japanese-language collaterals, presentations, and other client-facing materials
• Support the development and maintenance of standard Q&A and reference materials for common Japanese client inquiries

About you

• Fluent in Japanese and English, with strong verbal and written communication skills
• Sales, account management, customer relations, or business development experience preferred
• Able to understand and explain business processes, services, and documents to clients
• Strong client orientation, attention to detail, and follow-through
• Comfortable working collaboratively across different business units
• Willing to conduct field/client visits as required

About us

Department: Mobility Solutions. Reporting Line: Deputy Chief Executive Officer (DCEO). Key Stakeholders: Business Units, Sales, Marketing, and Japanese clients.