Manpower Malaysia

#Japanese-Speaking Customer Service Analyst (Local or Native Japanese Speakers)
📍 Location: Kuala Lumpur, Malaysia
💰 Salary: Up to RM8,500/month
🕒 Working Hours: 9:00 AM - 9:00 PM (Rotational Shift, Monday - Sunday)
🌙 No Night Shifts
Are you a Local / Native Japanese Speaker looking to build your career in a global customer service environment?
We are currently seeking a Japanese-Speaking Customer Service Analyst to join a leading multinational company in Kuala Lumpur. This role is ideal for candidates who are passionate about customer service and confident in supporting Japanese-speaking customers.
Key Responsibilities
・Handle inbound and outbound customer interactions via phone, email, and other communication channels
・Respond to customer inquiries and provide timely solutions
・Manage and resolve customer escalations professionally
・Update and maintain accurate customer records
・Ensure service quality standards are met while achieving KPI targets
*Sellers may handle products such as tobacco and alcoholic beverages as part of
their business activities
Requirements
✅ Local or Native Japanese Speaker
✅ JLPT N1 or N2 certification is required
✅ Strong communication skills in Japanese and English
✅ Customer service experience is an advantage
✅ Experience supporting the Japanese market is a plus
✅ Ability to work rotational shifts between 9:00 AM and 9:00 PM
What We Offer
✨ Attractive salary package of up to RM8,500
✨ Career growth opportunities in a multinational environment
✨ No night shifts
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Manpower is committed to a safe and transparent hiring process. We will never request payment, banking details, or sensitive personal information as part of our recruitment. If you receive suspicious outreach claiming to be from us, please contact <a href="mailto:marketing@manpower.com.my" rel="nofollow noopener" target="_blank">marketing@manpower.com.my</a>

【Japanese-Speaking_Customer Support _No Night Shift】

【Japanese-Speaking_Customer Support _No Night Shift】

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