java application support

Application support Level 2.5 & Level 3

Team: Application Support & Maintenance

Location: Preference is Bangalore/Hyderabad

Experience: 4-6 years

Overview:

We are seeking 4-6 years experience and skilled in application support as level 2 or level 3 in investment banking domain with deep understanding of functionalities of the applications supported and expertise Java and SQL query writing. This position will involve working closely with cross-functional teams, developers and businesses to identify, trouble shoot and fix issues in production within the SLA applicable.

Key Requirements App support level 2.5 (Java/J2EE & SQL):

• Strong technical background & hands-on experience in Java/J2EE code analysis & debugging
• Strong hands-on experience in writing SQL queries from intermediate to advanced complexity.
• Basic knowledge of Unix/Linux commands
• Knowledge & experience in any ITSM tools (ServiceNow, Remedy etc.)
• Knowledge & experience in Incident & problem management
• Experience of handling high support volume
• Good communication skills (both written and verbal)
• Flexibility with shift timings (India shift hours between 6AM to 10 PM) support on weekends & holidays (Rotational)
• Willingness to learn and work in-house programming
• Flexibility to work in remote/Hybrid/complete WFO models

Key Requirements App support level 3:

• Strong technical background & hands-on programming experience in Java/J2EE programming
• Strong technical background & hands-on experience in Java/J2EE code analysis & debugging
• Strong hands-on experience in writing SQL queries from intermediate to advanced complexity.
• Basic knowledge of Unix/Linux commands
• Knowledge of any ITSM tools (ServiceNow, Remedy etc.)
• Knowledge of Incident & problem management
• Knowledge of code check-in/checkout & code deployment
• Experience of handling high support volume
• Knowledge of versioning tools (Git, GitHub etc.)
• Good communication skills (both written and verbal)
• Flexibility with shift timings (India shift hours between 6AM to 10 PM) support on weekends & holidays (Rotational)
• Willingness to learn and work in-house programming
• Flexibility to work in remote/Hybrid/complete WFO models

Nice to have:

• Experience in Banking Domain
• Experience of working in transformation activities

Responsibilities:

• Provide rotational shift based technical app support across Unix/Linux/SQL/Java meeting the SLA
• Troubleshoot, analyze and resolve Unix/Linux/SQL/Java related issues
• Daily incident and problem management activities meeting the SLA
• Identify opportunities for automation in BAU support work
• Work closely with cross functional teams, development team and business and IT Infrastructure teams to address BAU production issues.
• Create, maintain, and update detailed documentatRole & responsibilities

Preferred candidate profile