Java Production and Support Engineer-L2_L3

Role: Production Support Engineer- L2-L3

Experience: 3-5 Years

Location: Mumbai

Required Skillset:

JAVA

L2-L3 Production Support

J2EE(Spring,Springboot)

Microservices

SQL

Domain Experience (Preferred)

• BFSI / Banking / Financial Services experience
• Exposure to high-volume transactional systems

Responsibilities:

The Production Support Engineer (L2/L3) will provide advanced application support for business-critical systems built using J2EE and Microservices architecture.

L2 Production Support Responsibilities

• Provide Level 2 support for J2EE and Microservices applications
• Perform incident triage, impact analysis, and resolution within SLAs
• Monitor application health, alerts, batch jobs, and services
• Analyze application, API, and middleware logs
• Perform data analysis using Oracle and DB2
• Support production releases and configuration changes

L3 Production Support Responsibilities

• Perform in-depth root cause analysis and implement permanent fixes
• Debug J2EE and Microservices application components
• Work with development teams on code-level fixes and optimizations
• Analyze database performance issues (locks, deadlocks, slow queries)
• Support Sev-1 and Sev-2 incidents and post-incident reviews
• Drive automation, monitoring improvements, and stability initiatives
• Mentor L2 team members and support knowledge sharing