Java Production Support Engineer

Educational Requirements

• Bachelor of Engineering
• Bachelor of Technology
• BTech
• BCA
• MTech
• Master of Engineering
• Master of Technology
• MCA

Service Line

Application Development and Maintenance

Responsibilities

• Lead end-to-end production support for critical applications, ensuring high availability, performance, and reliability across distributed environments.
• Own and manage major incidents, including impact assessment, triage, coordination with multiple teams, communication, and timely resolution.
• Analyze recurring incidents and production issues to identify root causes and drive permanent fixes and preventive measures.
• Define and implement production support standards, runbooks, and operational procedures aligned with ITIL best practices.
• Collaborate with development and architecture teams to design supportable, scalable, and resilient solutions for new and existing applications.
• Oversee change, release, and deployment activities to minimize production risk and ensure smooth transitions into live environments.
• Monitor system health using appropriate tools, define alert thresholds, and proactively address performance and capacity issues.
• Provide technical leadership and guidance to support teams, including mentoring, knowledge sharing, and continuous skills enhancement.
• Partner with business stakeholders to understand service expectations, prioritize issues, and ensure adherence to SLAs and OLAs.
• Prepare and present incident reports, trend analyses, and improvement recommendations to senior management and key stakeholders.

Minimum Qualifications

• Bachelors or Masters degree in Computer Science, Information Technology, or related field (BTECH, BE, ME, MSC, BSC, BCA, MCA, MTECH).
• 815 years of hands-on experience in production support or application support roles within enterprise environments.
• Strong expertise in production operations and support processes, including incident, problem, and change management.
• Proven experience applying ITIL principles in day-to-day production support and service management activities.
• Demonstrated ability to troubleshoot complex issues across distributed systems and coordinate resolution with multiple teams.
• Solid understanding of service-level management, monitoring, and escalation procedures in high-availability environments.

Technical and Professional Requirements

• Primary skills:Java
• Process->Maintenance and Production Support process->PLM Production Support process
• Springboot
• Technology->Java->Core Java
• Technology->Microservices->Microservices API Management

Preferred Skills

• Java
• Foundational->Maintenance and Production Support process->PLM Production Support process