Java Production Support_Lead

About us

HCL Technologies Malaysia SDN BHD is a leading global IT services company committed to delivering innovative technology solutions and exceptional service to our clients worldwide. We pride ourselves on fostering a culture of excellence, continuous learning, and technological innovation. Our team in Kuala Lumpur is dedicated to providing world-class support and solutions that drive business success for our clients and create meaningful careers for our employees.

About the role

We are seeking an experienced Java Production Support Lead to join our dynamic team in Kuala Lumpur on a full-time basis. In this strategic role, you will be responsible for leading and managing the production support operations for Java-based applications, ensuring optimal system performance and reliability. You will oversee a team of support professionals, provide technical expertise, and serve as a critical point of escalation for complex production issues. This position is pivotal in maintaining service level agreements and delivering exceptional support to our clients.

Key responsibilities

• Lead and manage a team of Java production support engineers, providing guidance, mentorship, and performance management
• Monitor and maintain production Java applications, ensuring system availability, performance and reliability
• Respond to and resolve critical production incidents, coordinating with development teams and other departments as needed
• Perform root cause analysis on production issues and implement preventative measures
• Manage service level agreements (SLAs) and reporting on key performance metrics
• Develop and maintain comprehensive documentation for production systems, processes and troubleshooting procedures
• Conduct regular reviews of logs, alerts and system health to identify potential issues before they impact users
• Collaborate with development, infrastructure and business teams to optimise application performance and stability
• Provide on-call support and lead incident response activities during critical situations
• Lead knowledge transfer sessions and training initiatives for the support team

What we're looking for

• 8+ years of hands-on experience in Java application production support or similar roles
• 2+ years of experience in a lead or supervisory capacity managing technical teams
• Strong expertise in Java development, frameworks and application server technologies (such as Tomcat, JBoss, WebSphere)
• Proficiency in diagnosing and resolving Java application performance issues, memory leaks and threading problems
• Experience with production monitoring and alerting tools (such as New Relic, Dynatrace, Splunk or similar)
• Solid understanding of database technologies, SQL and troubleshooting database-related issues
• Experience with Linux and Windows server environments
• Knowledge of incident management and change management processes
• Excellent communication and interpersonal skills with the ability to work effectively with diverse teams
• Problem-solving mindset with strong analytical and critical thinking abilities
• Relevant certifications in Java, cloud technologies or IT service management would be advantageous

What we offer

We believe in creating an environment where our employees can thrive both professionally and personally. We offer competitive compensation packages, comprehensive health and wellness benefits, and opportunities for continuous professional development. Our flexible working arrangements allow you to achieve a healthy work-life balance while delivering excellence. We invest in our people through training programmes, mentorship opportunities and clear career progression pathways. Additionally, we provide access to modern technology, collaborative workspaces and a supportive team culture that values innovation and collaboration. We are committed to fostering an inclusive workplace where diversity is celebrated and every employee has the opportunity to succeed.

Apply now

If you are a talented Java production support professional with leadership aspirations and the technical expertise we seek, we would like to hear from you. Please submit your resume, a cover letter highlighting your relevant experience, and any certifications along with your application. Join HCL Technologies Malaysia SDN BHD and make a meaningful impact on our clients' success.