Java Support Engineer

To provide advanced L3 production support for enterprise Collections applications built on React and Spring Boot in multi-tenant, cloud-hosted environments.

This role acts as the technical escalation point for complex incidents, focusing on deep root-cause analysis (RCA), debugging API and database layers, and maintaining secure authentication/rate-limiting configurations to ensure platform stability and hold vendor development teams accountable.

• 2 to 6 years of professional experience in Software Development / Full Stack Engineering.

• Demonstrated experience handling multi-tenant platforms serving heavy concurrent user loads (e.g., 30,000+ DAU).

Should have 2-6 years of experience in IT Collections, or equivalent complex IT environments such as Core Banking, Digital Lending pipelines, Payment Gateways, or Enterprise AI/Chatbot implementations.

• Deep understanding IT Collections Debt Collections Tele calling CRM Application and IT Project life cycle.

• Understanding on FSDs for API architectures, webhooks, and third-party SaaS platform integrations.

• Experience managing vendor delivery and QA Fixes alignment using Agile/Jira frameworks.

• Significant understanding & implementing the Business Technical Logic.

• Strong proficiency handling Change Management with RFC to CAB to PROD Process

• Governing the PRODUCTION Deployments – end to end till sanity of the application – considering the definition of done for the Prod Deployments (Non-business hours)