JCB 4PL Lead

Job Summary

Has responsibility for all customer facing activities and for providing a consistently high quality experience for new and existing customers in a small/medium size cluster.

Responsibilities

• Ensures consistent delivery in line with the brand.
• Contributes to the Commercial Pipeline Management.
• Drives and builds strong relationships with customers.
• Plans and deploys the understanding of customers businesses and needs to the Customer Experience Organisation.
• Reviews team performance and identifies possible issues in order to provide a better service.
• Drives overall continuous improvement opportunities and Change management.
• Delivers agreed sales targets based on quote follow up and assigned internal sales customers ensuring a focus on segmentation drivers.

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