Jewellery Consultant

Jewellery Consultant - Fine Jewellery

Safiro Jewelry | Pakuwon Mall, Surabaya | Full-time

Job Summary

We are looking for a Jewellery Consultant to join our team.

As a Jewellery Consultant, you will be the person our clients turn to when they are looking for the right piece of jewellery. Your role is to understand each client's personal style, preferences, occasion, and needs, then guide them towards pieces that genuinely suit them.

You will work closely with clients interested in fine jewellery, natural diamonds, and custom pieces. This role combines client consultation, product knowledge, sales, and relationship building.

We are looking for someone who is naturally curious, has a strong sense of aesthetics, communicates well, and enjoys working with people. You should be comfortable discussing jewellery with clients while maintaining a thoughtful and non-pushy approach to selling.

You don't necessarily need to come from a jewellery background. What matters is your ability to learn, your interest in jewellery and design, your attention to detail, and your ability to understand people.

What We Are Looking For

Beyond experience and qualifications, we are looking for someone who:

• Has a genuine interest in jewellery, fashion, design, art, architecture, or culture.
• Has a strong sense of aesthetics and personal style.
• Naturally enjoys understanding people and their individual preferences.
• Curious and enjoys learning about products in depth.
• Can communicate confidently without making customers feel pressured.
• Knows how to listen before making a recommendation.
• Can balance commercial objectives with genuine customer service.
• Is comfortable working with high-value products and understands the importance of trust and responsibility.
• Pay attention to details.
• Is honest, reliable, and accountable.
• Takes pride in representing a premium jewellery brand.

Key Responsibilities

Client Consultation

• Welcome clients and create a comfortable, professional, and personalized experience.
• Understand the client's preferences, lifestyle, personal style, occasion, and budget.
• Ask the right questions to understand what the client is actually looking for.
• Recommend jewellery based on the client's individual needs rather than simply presenting available products.
• Help clients compare different designs, gemstones, diamonds, materials, and styles.
• Guide clients through the decision-making process without being overly aggressive or transactional.
• Build long-term relationships with clients and become a trusted point of contact for their future jewellery needs.

Jewellery & Product Expertise

• Develop strong knowledge of our jewellery collections, natural diamonds, precious metals, and craftsmanship.
• Explain jewellery characteristics and product details clearly and accurately to clients.
• Continuously develop knowledge of gemstones, diamonds, jewellery design, trends, and industry developments.
• Stay familiar with product specifications, pricing, availability, and new collections.
• Communicate product information honestly and responsibly.

Sales & Client Development

• Convert client consultations into successful sales while maintaining the quality of the customer experience.
• Achieve individual and team sales targets.
• Identify opportunities for additional purchases or relevant recommendations without compromising client trust.
• Follow up with prospective clients after consultations.
• Maintain relationships with existing clients and identify opportunities for repeat purchases, special occasions, and future collections.
• Maintain accurate customer records and follow up appropriately.

Brand & Boutique Standards

• Represent Safiro professionally throughout every client interaction.
• Maintain the presentation and atmosphere of the boutique according to luxury service standards.
• Handle jewellery carefully and follow all inventory, security, and operational procedures.
• Maintain confidentiality regarding client information, pricing, purchases, and company information.
• Support daily boutique operations when required.

Requirements

• Minimum high school diploma or equivalent.
• Previous experience in sales, retail, hospitality, luxury, fashion, beauty, jewellery, watches, or another customer-facing environment is preferred.
• Fresh graduates with strong interpersonal and communication skills are welcome to apply.
• Strong communication and listening skills.
• Comfortable speaking with different types of customers.
• Able to understand customer needs and translate them into suitable recommendations.
• Strong attention to detail.
• Willing and able to learn about diamonds, jewellery, and luxury products.
• Comfortable working with sales targets.
• Professional style and personal presentation.
• Able to work weekends and public holidays according to the boutique schedule.
• Able to communicate in Bahasa Indonesia and basic English.
• Based in Surabaya or willing to work in Surabaya.

What You Can Expect

• Work in a modern luxury fine jewellery environment.
• Product and jewellery knowledge training.
• Exposure to natural diamonds, gemstones, and fine jewellery.
• Opportunities to develop expertise in luxury client consultation and sales.
• Competitive salary.
• Performance-based sales incentives.
• Opportunities for professional development within the company.