Jewellery Supervisor (Manchester)

Jewellery Supervisor - Full or Part-Time

At Wongs, every team member plays a part in creating exceptional customer experiences. Our Jewellery Sales Executives are at the heart of this – delivering a professional, friendly, and welcoming service every day.

Established in 1979, Wongs has proudly served Liverpool for over 46 years and is now expanding into Manchester. Our goal is simple: to make buying jewellery an enjoyable, inclusive, and memorable experience, supported by our onsite workshop.

Why Join Wongs?

We don’t just sell jewellery – we help customers celebrate life’s most meaningful moments.

You’ll be part of a supportive, professional team where your contribution truly matters.

Our awards include:

• Retail Jeweller – Jewellery Retailer of the Year 2026
• Retail Jeweller – Bridal Jewellery Retailer of the Year 2026
• Great Place to Work 2025
• Retail Jeweller – Best Independent Jeweller 2025
• Retail Jeweller – Customer Service Excellence 2025
• Liverpool BID Awards – Jeweller of the Year 2025
• County Brides – Best Jeweller 2025

Known as “Where Manchester gets engaged,” you’ll be part of something special.

About the Role

We’re looking for a confident and motivated Jewellery Supervisor to join our Manchester showroom.

This is an excellent opportunity for someone with luxury retail or jewellery experience who enjoys leading by example, supporting colleagues, and delivering outstanding customer service.

You’ll help oversee daily showroom operations, drive sales performance, maintain high standards, and ensure every customer receives a memorable experience.

What We’re Looking For

• Confident, approachable, and customer-focused
• Experience supporting or leading a retail team
• Commercially aware, with a strong focus on sales and targets
• Professional, well-presented, and hardworking
• Motivated to coach, support, and develop colleagues
• Organised, proactive, and able to prioritise effectively
• Passionate about delivering exceptional service
• Comfortable using retail systems and social media

Jewellery experience or JET qualification is a bonus, but not essential.

Key Responsibilities

• Lead by example on the showroom floor, delivering exceptional customer experiences
• Support the Store Manager with the day-to-day running of the showroom
• Motivate and support the team to achieve sales targets and KPIs
• Coach colleagues on product knowledge, selling skills, and customer service
• Support effective appointment management and customer follow-up
• Maintain excellent showroom presentation and operational standards
• Ensure company procedures and policies are followed
• Support stock management, merchandising, and administration
• Help manage customer enquiries, concerns, and aftercare
• Contribute to social media and marketing activities

How You’ll Work

• Set the standard through your own attitude, performance, and professionalism
• Communicate clearly and support the team throughout the day
• Take ownership of challenges and find practical solutions
• Remain proactive, organised, and commercially focused
• Support a positive, inclusive, and collaborative working environment
• Help create a showroom where both customers and colleagues feel valued

Benefits

• Bonus scheme
• Staff discount
• Company events
• Free uniform
• Employee Assistance Programme
• 28 days holiday (increasing with service)
• Health & wellbeing support
• Family-friendly policies
• Charity and volunteering opportunities

Ready to join us?
If you’re passionate about jewellery, enjoy supporting a team, and have the drive to deliver outstanding results, we’d love to hear from you.

Previous applicants are welcome to apply.

Pay: From £25,000.00 per year

Benefits:

• Employee discount
• Store discount

Application question(s):

• Have you achieved a minimum of 5 GCSE’s Grade C (Grade 4) or equivalent, including Maths and English
• Luxury Sales: 1 year (preferred)

Work Location: In person