JFK Wheelchair Lead Agent F/T

N.B.: INTERVIEWS BY APPOINTMENTS ONLY. NO WALK-INS ACCEPTED.

AS PER MANAGER'S REQUEST, AN UPLOADED RESUME IS REQUIRED WITH YOUR APPLICATION.

Essential Functions:

• Assigns activities of wheelchair agents and ensures completion of tasks for safe, transportation of passengers.
• The Lead Agent position is a working, supervisory position and as such, Lead Agents perform wheelchair duties as follows:
• Assists and transports passengers requiring wheelchair assistance at the airport to/from gate.
• Carefully lifts special needs passengers up/downstairs of aircraft and in/out of wheelchairs in a safe manner.
• Reads appropriate paperwork to identify name, flight information, date and special service request details to ensure special needs passengers are taken to the correct destination.
• Assists special needs passengers in transporting and claiming personal belongings and baggage.
• Reads the airport monitors to check arriving and departing information and sets up gate staffing in partnership with the dispatcher for incoming passengers who need special assistance.
• Greets and escorts special needs passengers in a friendly and courteous manner.
• Uses Avtech system to report pick-up and drop-off of special needs passengers.
• Communicates instructions and special services to gate agent or other personnel for passengers requiring special needs.
• Gathers wheelchairs in the concourse and returns them to the staging area for usage.
• Establishes good working relationships with our client Delta Air Lines, inc, personnel
• All other duties as assigned

Basic Qualifications

• One plus year of relevant experience, with customer service in addition to supervisory experience.
• Must be a local (in-state) resident.
• Valid State ID.
• Successfully pass pre-employment screening and background check.
• Must be at least 18 years of age.
• Must have authorization to work in the United States as defined by the Immigration Reform Act of 1986.
• Must complete ramp and SIDA training to obtain airport authority identification security.
• Prior experience necessary working in a fast-paced environment under time constraints.
• Must be able to maintain composure and professionalism when dealing with the frontline and customers all while answering the phone.
• Must be open minded and ready to work as part of a detail-oriented team.
• Excellent customer service skills.
• Strong work ethic.
• Ability to work in a team-oriented environment.
• Ability to type and or use a computer keyboard with sufficient speed to meet the requirements of the role.
• Able to understand documents, learn and follow ticketing procedures, and other rules and regulations.
• Able to communicate information and instructions verbally and/or via radio equipment.
• Able to communicate effectively in a professional manner.
• Able to work quickly and efficiently to meet tight time restrictions.
• Must have flexible availability.

Benefits

• Flight Benefits - exclusive travel privileges for yourself and your family with Delta Airlines
• Competitive pay with daily access to earned wages
• Paid holidays and paid time off
• 401k company match upon eligibility

Legal

ERMC is an Equal Opportunity Employer.