JIRA Admin

Job Title: Jira Atlassian L2 Support Engineer
Location: Pune
Working hours: 2pm to 11pm and 3pm to 12am

Employment Type: Full-time
Workdays : Monday to Friday (Hybrid )

Job Summary:
We are looking for an experienced and detail-oriented Jira Atlassian Level 2 Support Engineer to join our IT support team. This role is responsible for providing advanced technical support for Atlassian tools (primarily Jira, Confluence, Bitbucket), handling escalations from L1, and ensuring optimal performance, configuration, and usability of the Atlassian ecosystem

Responsibilities:

• Provide Level 2 technical support for Jira, Confluence, Bitbucket, and other Atlassian tools.
• Investigate and resolve issues escalated from Level 1 support in a timely manner.
• Troubleshoot workflows, permission schemes, custom fields, and other configurations in Jira and Confluence.
• Monitor system performance and health, identifying and resolving issues proactively.
• Assist in user and group management, project configurations, and automation rule setups.
• Collaborate with cross-functional teams (DevOps, QA, Project Managers) to support integration and usage of Atlassian tools.
• Maintain documentation for common issues, solutions, and configuration guides.
• Escalate complex issues to Atlassian support (Level 3) or internal development teams as needed.
• Assist in plugin installations, upgrades, and minor tool customizations.
• Participate in Atlassian system maintenance and patching activities.

Requirements:

• 2–4 years of experience in Atlassian Jira/Confluence/Bitbucket support or administration.
• Solid understanding of Jira project schemes, workflows, issue types, and permission models.
• Familiarity with Jira Service Management (JSM) and Confluence administration.
• Experience in troubleshooting Atlassian Marketplace apps/plugins (e.g., ScriptRunner, Xray, etc.).
• Ability to read and analyze log files (Jira logs, application logs).
• Basic scripting knowledge (e.g., Groovy, JQL, or Bash) is a plus.
• Experience with incident management tools and ticketing systems.
• Familiarity with REST APIs and integration troubleshooting is a bonus.

Roles and Responsibilities :

• Manage JIRA projects, workflows, and issue tracking for multiple teams within an organization.
• Collaborate with stakeholders to understand project requirements and develop customized solutions using Atlassian tools like Agile, Confluence, and Bitbucket.
• Ensure data integrity by maintaining accurate records of changes made to issues, tasks, and projects in JIRA.
• Provide training and support to team members on how to use JIRA effectively.

Job Requirements :

• 4-15 years of experience as a JIRA Administrator or similar role.
• Strong understanding of Atlassian products such as JIRA, Agile, Confluence, Bitbucket.
• Experience working with L2 (level 2) support teams is desirable but not mandatory.